Customer Services survey results
Every quarter, we survey a sample of customers that visited our Crowborough and Hailsham receptions.
The results of these surveys help us to improve the service we offer and allow us to measure efficiency and the level of staff performance. They also help inform us what you rate as important when you visit the council offices. The results are split geographically between or Crowborough and Hailsham receptions.
Crowborough office
Most popular reason for visiting the office between October and December 2009: Council Tax
What is important to customers when visiting the offices: Staff efficiency, cleanliness
Percentage of customers served within 5 minutes October and December 2009: 93%
Percentage of customers rating overall satisfaction with the service they received as "very good"
or "good": 100%
Customers stating they had been treated fairly and courteously when visiting the council offices
at Crowborough : 100%
Hailsham office
Most popular reason for visiting the office between October and December 2009: Housing Benefit
What is important to customers when visiting the offices: Staff efficiency and cleanliness
Percentage of customers served within 5 minutes October and December 2009 2009: 87%
Percentage of customers rating overall satisfaction with the service they received as "very good"
or "good": 100%
Customers stating they had been treated fairly and courteously when visiting the council offices
at Hailsham : 96%
