Our performance
As part of our on-going committment to improve the service we provide, we measure our performance against a range of targets set by the government and by the Council.
The Benefits Service has three key targets to meet: the time taken to process new benefit claims; the accuracy of our processing and how long we take on average to change your benefit if you have a change in your circumstances. The links below take you to the Council's performance reports.
New claims (page 54)
We are measured on how many days it takes us, on average, to process a new benefit claim counting from the day the claim was received in our offices until the day we make an award.
Changes in Circumstance (page 55)
We are measured on how many days it takes us, on average, to amend your benefit entitlement after you have written to tell us about a change.
Accuracy of processing (page 56)
Based on a sample of processed claims, this measures us on the percentage of claims we process correctly.
