Customer Feedback and our Performance
| You Said | We Did |
|---|---|
| Coloured print is difficult to read on the annual Electoral Registration Forms. | We have ensured that all the print is in black and colour only used as background. Since doing this we have not received any more complaints on this matter.
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| Election Agents need to know the date that the Notice of Election was published. Please could it be on our website. | We have added the date on to the Elections Results page and it is left there until after the deadline for receipt of Election Expense forms.
|
| Please can we request a postal vote form when confirming our annual registration via the internet. | We have allowed this since the annual canvass in 2008.
|
Online voter registration service "I found it difficult to find the electoral registration on your website home page. I think a link should be included." |
Agreed - again, we have done this since 2008. |
How are we doing?
| Response rates to annual electoral registration canvass | Authority A - 84% Authority B - 89% Authority C - 82% Authority D - 95.1% Authority E - 92.6% Wealden - 96.6% |
| Election costs per elector | Authority A - £1.52 Authority B - £1.23 Authority C - £1.62 Wealden - £1.28 |
| Electoral Registration costs per elector | Authority A - £1.96 Authority C - £3.13 Wealden - £2.07 |
| Turnout at last local elections | Authority A – 38.48% Authority B – 40.70% Authority C – 37.60% Wealden – 38.75% |
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| Target | Performance | |||
| Percentage of telephone calls answered in less than 15 seconds (1/01/09 to 31/01/09) | 90% | 88.34% | ||
| Percentage of emails replied to within one working day (1/07/08 to 31/07/08 - last sample) | 100% | 100% | ||
| Percentage of letters replied to within 5 working days (1/07/08 to 31/07/08 - last sample) | 100% | 100% | ||
Errors found on Register of Electors |
Wealden District Council Error | Target | Elector Error | Target |
| January 2010 | 18 | 0 | 3 | 0 |
| February 2010 | 1 | 0 | 0 | 0 |
| March 2010 | 0 | 0 | 0 | 0 |
| April 2010 | 0 | 0 | 0 | 0 |
| May 2010 | 0 | 0 | 0 | 0 |
| June 2010 | 0 | 0 | 0 | 0 |
| July 2010 | 0 | 0 | 0 | 0 |
| August 2010 | 0 | 0 | 0 | 0 |
| September 2010 | 0 | 0 | 0 | 0 |
| October 2010 | 0 | 0 | 0 | 0 |
| November 2010 | 0 | 0 | 0 | 0 |
| December 2010 | 0 | 0 | 0 | 0 |
Why were there errors found in January and February?
After the annual canvass is over and the new register has been published, January-February is when we go through and triple-check all the forms from the annual canvass to make sure they have been processed correctly. With some thirty-seven thousand forms coming back by post, it's inevitable that there will be a few mistakes; where errors are found, they are corrected immediately and the electors notified.
Registration Feedback Survey
Those electors who register by telephone or internet during the annual canvass are given the opportunity to complete a short feedback survey. In addition to questions about the registration service, they are also asked about their level of satisfaction with the service provided by the Electoral Services Department at Wealden.
In 2009, just over two thousand households completed the survey; of those, 91% said they were quite or very satisfied with the quality of our service, with 74% saying they were very satisfied (a 9% improvement since 2008). The remaining 9% said they were neither satisfied nor dissatisfied.
Figures courtesy of ERS Research, who provided the registration service and conducted the survey on Wealden's behalf
If you have any suggestions on how we can improve our services please contact Electoral Services on 01892 602417 or email elections@wealden.gov.uk
