Customer Satisfaction Survey Results

We regularly carry out surveys and consultations with our customers to help us to improve the service we offer and allow us to measure efficiency and the level of staff performance.

Customer Satisfaction Results (pdf, 455kb)
Customers surveyed between 2008 and 2009

Percentages of Results (pdf, 11kb)
How many service requests were responded to within the target times between 2004 and 2009

Overall Quality and Service (pdf, 13kb)
Results from service requests on overall service provided by the department between 2006 and 2009

Survey Questions and Responses (pdf, 28kb)
Questions that were asked and results of the responses given by our customers