Licensing ... what we do

We aim to issue licences within 28 days unless public consultation or sub-committee consideration is necessary.

To help us monitor and improve our performance we are publishing results of our Customer Satisfaction for 2006-2007 plus a summary of the results collected since 2003.

We investigate complaints about premises licensed by the Council – we will investigate or make contact with the complainant within 7 working days. Issues which pose an imminent threat to health and safety will be investigated as soon as possible and within 1 working day. Use our online form to report a problem with a licensed premises.

We will strive to ensure a consistent and fair approach in accordance with the Council's Enforcement Policy.

The Licensing Act 2003

The Licensing Act 2003 has introduced significant changes in liquor licensing. The Council has published a Statement of Licensing Policy, which indicates how the Council, as Licensing Authority for the Wealden District is implementing the legislation.

For further information contact us.

Customer Survey Results

See the results of surveys the Licensing Team have carried out.

Customer Charter

See our Customer Charter which sets out the standards you can expect from the Licensing Team. (pdf 69.72kb)