Customer Satisfaction Survey Results

The Licensing Team carry out surveys and consultations with their customers. The results of these surveys help us to improve the service we offer and allow us to measure efficiency and the level of staff performance. Click on the headings below to see the findings from surveys carried out between 2004 and 2007 (in pdf format).

Licence Applications Processed

Customers surveyed yearly between 2004 and 2007.

Licence Inspections

Customers surveyed yearly between 2004 and 2007. We are continually improving our service by the use of Customer feedback and as a result the revised 2006-2007 survey reflects this.