Housing Customer Services

Customer Service Standards

Includes the Housing Charter, anti-social behaviour, voids, grounds maintenance, repairs, rent arrears recovery andthe private sector standard. These set out the standards you can expect from the Housing Services.

Complaints and Compliments

How to make a complaint. Read complaints prevoius that have been made, see what action was taken to resolve them and take a look at some of our compliments.

Contact us

Key contact telephone numbers for the Housing Team.

Equalities and Diversity

The Wealden Equality Scheme is to set out to ensure that all our services and employment opportunities are provided with equity and fairness to everyone.

Frequently Asked Questions

Some of the most frequently asked questions and answers about housing

Housing Services Performance

How are the Council's Housing Services performing and how do they compare to other Councils?

You Said ..... We Did

Here are some of the main improvements Council residents wanted us to make and what we are planning to do.