Wealden District Council

Wealden Home  >  Council  >  Councillors and Committees  >  Ask the Leader  >  Ask the Leader

Ask the Leader

The Leader of Wealden District Council is Councillor Bob Standley. He will be pleased to answer any question you may have about Wealden District Council's policies, or other matters involving the Council, which you think are of interest to people living, working or visiting Wealden.

To ask your question, please use our or Ask the Leader - Submit a Question Form

Councillor Standley is the Conservative Leader of the Cabinet of Wealden District Council and has represented Wadhurst since 2004.

Specific inquiries about particular services such as planning applications, licensing or accommodation can be reported online. Please use our 'directory of tasks on online services' to find the appropriate form. You can also email info@wealden.gov.uk.

We will try to respond within ten working days of receiving your question and your question and the Leader's reply will then be posted on the website. Please provide your name, we don't need your address. If we think the question is inappropriate for publication we will contact you by email to say why.

For information on any of the Ask The Leader questions listed please contact our Communications Officer on pr@wealden.gov.uk.

Search Ask the Leader

(Hold down the 'Ctrl' key to select multiple categories)

The latest Ask the Leader questions and answers are shown below. To view more questions and answers, use the search above, or the 'In this Section' menu.

Missed waste collections

Question

The waste collection service seems to have collapsed. The contract with Kier plainly isn't working. This will not be forgotten at the next Local Elections.

Nigel Champness

Answer

 

 

 

Dear Mr Champness

 

The joint waste contract this Council agreed to join in 2012 has saved Wealden council tax payers £750,000 a year. For much of the contract period, Kier has be able to provide customers with a good service. However its recent performance has not been acceptable. We have already taken matters in to our own hands by bringing in an outside contractor to collect certain rounds which Kier have been unable to undertake. We continue to work with Kier where possible to help it manage the ongoing problem caused by staff shortages.  We are currently involved in selecting a new contractor to replace Kier next July.

We remain committed to making sure your waste and recycling collections return the standard we expect regardless of who is providing the contract and how long it lasts.

Wealden District Council have an excellent record in delivering good quality services whilst maintaining value for money and I trust the electorate will also take that into account next May.

regards

 Bob Standley

Missed waste collections

Question


Please could you advise of the situation with bin collections? Week after week collections are late, however recently things have got out of hand. Currently in our tiny lane are everyone's garden waste bins, which were due to be collected on the 27th August, and our recycling which was due to be collected on the 4th September. On Tuesday 11th when the General waste is due to be collected that will be the hat trick of every bin per household out waiting to be taken away. Even today I have struggled to get down the Lane - it will actually be impossible from next week. I called the council on Monday to be advised 'We've told Keir but they've lost the contract with us so they're not interested.' I'm sorry but I need to find someone who is interested-I have written to Chris Bone twice this week, who I understand is the Head of Waste Management, but am yet to receive a response from him or anyone else. I wish I could say that this must be because they are busy trying to sort the problem out, or communicating to their residents, but sadly there is no evidence of either. Why not update and just say something on the weekly e mails they send out? A resounding silence is simply not acceptable.
Carol Tester

Answer

Dear Carol Tester,
I am sorry you are experiencing difficulties with your bin collections. I understand that due to a driver shortage at Kier you have not received a number of collections. Catch up collections should now have been made for your refuse and garden waste. We also hope to catch up with the recycling very shortly. Please leave any extra recycling in a non-black plastic bag for collection.
For every missed collection it is important the information is recorded as a missed bin on to our website at https://my.wealden.gov.uk/ so we can continue to track Kier’s work and enable the recovery of missed collections.

Kier’s recent performance has not been acceptable. We have already taken matters in to our own hands by bringing in an outside contractor to collect certain rounds which Kier have been unable to undertake; and we are continually working with Kier where possible to help it manage the ongoing problem caused by staff shortages. We have been posting information about rescheduled collections each day on the Wealden website, www.wealden.gov.uk, our Facebook page, and on social media to try to keep residents informed of the situation.
Our waste management team has been having to deal with a large number of customer enquiries, and I am sorry that have not yet been able to get back to you in this instance. We remain committed to making sure your waste and recycling collections return the standard we expect regardless of who is providing the contract and how long it lasts.

Regards

Bob Standley


regards
Bob Standley





For information on any of the Ask The Leader questions listed please contact our Communications Officer on pr@wealden.gov.uk.