Wealden District Council

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Job Vacancy:Benefits Officer

Job Information


£18,450 - £22,704 p.a (bar to progression at £20,499 p.a)

Contract Type:

Permanent, Full Time


37 per week


Council Offices, Hailsham


An excellent opportunity has arisen to join us in our busy Benefits Service as a Benefits Officer. You will be assessing Housing Benefit and Council Tax Reduction Claims including updating our computer systems. You will also provide general benefit advice and support to customers making a claim for housing benefit and/or council tax reduction as well as deal directly with customers, their representatives, landlord or other third parties in respect of the customer's claim for benefit or reduction.  Other duties will include receiving, verifying and scanning customers’ documentation and maintaining records.

You should have some experience of working in an office environment as well as experience of dealing with customers and members of the public. GCSE Maths and English Grade C or equivalent are essential as well as good interpersonal skills and the ability to communicate effectively verbally and in writing. This role involves regular telephone contact with the public, requiring fluent spoken English.

To be successful you will have a working knowledge of assessing Housing Benefit and Council Tax Reduction schemes, ideally using an Academy system, together with an understanding of Data Protection and Freedom of Information issues. However we would consider appointing at an introductory level for the right candidate who does not have benefits experience, the salary range would be £17,493 to £19,435. Following training the successful applicant would be able to progress to the higher levels.

This role consists of two levels with a salary bar at £20,499. Progression through the levels will be dependent on Benefits Officers carrying out the main activities of the higher level on a regular basis and processing Housing Benefit and Council Tax Benefit across all tenure types to a satisfactory performance level.

We offer an excellent package, including competitive salary, career average salary pension scheme, an employee benefit scheme offering a range of discounts and salary sacrifice schemes, flexitime and discounted leisure centre membership.

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

Job Description and Personal Specification.doc

Closing Date:

20 August 2018

Interview Date:

Thursday 30th August 2018

Post Number:


Contact the Human Resources Team

Contact Form: Contact the Human Resources Team

Email: human.resources@wealden.gov.uk

Telephone: 01892 602424

Wealden District Council
Human Resources
Council Offices
Vicarage Lane
BN27 2AX