Wealden District Council

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Job Vacancy:Housing Options Support Officer

Job Information

Salary:

£18,819 - £23,160 p.a

Contract Type:

Permanent, Full Time

Hours:

37 per week

Location:

Council Offices, Hailsham

Details:

This post provides and maintains a high quality and reliable service to customers seeking access to housing options services. As a member of the Housing Options and team, the role provides essential ‘first point of contact’ into the Housing Options team, dealing with basic housing advice queries and referring on to other members of the team. The role also includes receiving and processing enquiries in connection with Housing Options services, ensuring that accurate information is elicited from and received by customers, and providing administrative and clerical support to other staff within the department.

To succeed in this post you will need the ability to interpret customer needs and provide solutions. You will be educated to GCSE Grade C or above in English Language, or have an NVQ Level 2 Administration qualification (or equivalent qualifications). With good written and verbal communications skills and an excellent telephone manner, you will also have experience of using computer systems and of dealing with customers in a front line social housing environment. Direct experience of working in a local authority homelessness or allocations team would be an advantage.

We offer an excellent package, including competitive salary, career average salary pension scheme, an employee benefit scheme offering a range of discounts and salary sacrifice schemes, flexitime and discounted leisure centre membership.

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

This post is available as a job share if you are looking for part time hours.

Job Description and Person Specification.doc

Closing Date:

21 October 2019

Interview Date:

Tuesday 29th October 2019

Post Number:

D3013

Contact the Human Resources Team

Contact Form: Contact the Human Resources Team

Email: human.resources@wealden.gov.uk

Telephone: 01892 602424

Address:
Wealden District Council
Human Resources
Council Offices
Vicarage Lane
Hailsham
BN27 2AX