Wealden District Council

Online Payments Frequently Asked Questions

If you are unfamiliar with our system please read the following. You can also make a payment using other methods.

What can I pay for?

You can pay online for the following:
  • Council Tax
  • Business Rates
  • Housing Rents
  • Sundry Debtors
  • Parking Excess Charge Notices
  • Housing Benefit Overpayments
  • Planning Applications
  • Building Control Application Fee
  • Planning Portal Application
  • What information will I need to supply

    To make a payment you will need the reference number for the items you wish to pay - these are printed on your invoice or statement so please have this available.

    You may pay for up to 10 items in one transaction. To make your payment you will also have to give us your name and address. This supports your payment card details.

    What cards can I use?

    The Council accepts the following Debit Cards:

    • Visa Debit
    • Solo
    • Maestro

    There is no charge for paying by Debit Card.

    The Council accepts the following Credit Cards :

    • Visa
    • Mastercard

    Will I receive a receipt?

    When your payment has been processed you will be provided with a transaction reference number and you will be able to print the page out as a receipt.

    Who can I ask for help?

    Please telephone 01323 443155 or e-mail finance@wealden.gov.uk.

    We are open Monday to Friday from 8:30am to 5:00pm.

    As e-mail is not a secure communication method please limit the amount of financial information that you include.

    How is my payment processed?

    Payments are processed and validated by a secure service managed by the Council's Card Services Provider, HSBC. Your card details will only be used by the bank to collect your payment and at no time will they be stored by the Council or be visible or accessible outside the secure banking network.

    Does the Council store details of my card?

    No. The Council does not store any card details relating to your payment. You will be required to input your details every time you make a payment. Remember that Direct Debit is a more convenient way to pay and only has to be set up once.

    Does my computer need any special settings?

    Please make sure you are using Internet Explorer 5 and above. The site will work with other modern browsers such as Safari and Firefox.

    Please ensure that you have Java and cookies enabled. The bank server only places temporary cookies on your computer whilst the payment is being processed.

    Why has the Council refused/declined my card?

    The Council does not refuse/decline cards. They are refused/declined by your bank. You should contact your bank if you have any queries.

    Why does the Council add a 2% charge for using credit cards?

    The banks deduct a percentage from every credit card transaction as their handling fee, therefore the Council charge 2% for every credit card transaction to cover this.

    If you use a debit card the amount you pay is received by us in full and therefore there is no charge for using debit cards.

    Why can't I store my card details like I can on internet shopping sites?

    In order to be able to store card details the Council would have to invest in a lot of expensive computer and other equipment. For the number of card payments we receive each year this would not be cost effective. Remember that Direct Debit is a more convenient way to pay and only has to be set up once.

    Terms and conditions

    The Terms and Conditions of use of the Council's on-line payments service are:

    1. Payments will take a minimum of 3 working days to reach your account
    2. We cannot accept liability for a payment not reaching the intended account due to a customer quoting an incorrect reference or account number.
    3. We cannot accept liability if payment is refused or declined by the credit or debit card supplier if the customer quotes incorrect card details or for other reasons.
    4. If the credit or debit card supplier declines payment the Council is under no obligation to bring this fact to the customer's attention. Customers should check with their bank/debit/credit card supplier that payment has been deducted from the relevant account.
    5. If you pay by credit card you consent to the Council making a surcharge equivalent to the bank processing fee.