Wealden District Council is the local agency that is responsible for dealing with pollution incidents. We will do our best to protect you from any unreasonable disturbance and will provide help and advice about statutory nuisance problems.
We will strive to ensure a consistent and fair approach in accordance with the Council's Enforcement Policy (pdf).
Neighbourhood Nuisance
Information about common neighbourhood nuisances, advice, how the Council can help you and what you can do about the nuisance.
Noise
How we can help, advice and information about what you can do. Commonly asked questions and the legal controls on noise.
Bonfires and Smoke
Frequently asked questions and the legal controls for bonfires and smoke.
Light Nuisance
Frequently asked questions and the legal controls for light nuisance.
Problems With Animals
Advice & help with problems caused by animals.
Water Pollution And Drainage
Including sewers, drains, private treatment plants, septic tanks, cesspools & private water supplies.
Air Pollution and EPA Permits
Includes smoke, fumes, gases and odours from homes and business premises. Also information about air pollution and EPA Permits.
Contaminated Land
Information about Wealden's contaminated land strategy.
Report a problem online
If you feel your complaint is urgent please telephone Environmental Protection instead of using the online form.
Report a noise problem at a licensed premises
Pollution Control Performance
Find out how many complaints we have received in the previous three years.
Customer Survey Results
We carry out surveys and consultations with our customers to help us to improve the service we offer and allow us to measure efficiency and the level of staff performance.
Customer Satisfaction Survey Results (pdf)
Customers surveyed between 2008 and 2009
Percentage of Results (pdf)
Number of service requests that were responded to within the target times between 2004 and 2009
Overall Quality and Service Survey Results (pdf)
Results from service requests on overall service provided by the department between 2006 and 2009
Residential Complaints - Survey Questions and Responses (pdf)
Questions that were asked and results of the responses given by our customers
Commercial Complaints - Survey Questions and Responses (pdf)
Questions that were asked and results of the responses given by our customers
You Said We Did (pdf)
Complaints from Customer Satisfaction Surveys carried out in 2006/2007 and how we responded
Customer Charter (pdf)
Our customer charter sets out the standards you can expect from Pollution Control.
Pollution