The following data contains information on some of the performance indicators. They measure Wealden District Councils Housing Services performance for the financial year 2010/11 and some previous years. The figures refer to National Indicators (NI's) and Wealden Local Indicators (WLI's). Where appropriate they also show the targets for the year.
It is also worth noting that this year all the performance indicators are being revised and we will be reporting with a reduced set of figures in the future.
Percentage of rent collected:
2009/10 - 99.16%
2010/11 - 99.04%
2011/12 - 98.5%
Target for 2011/12 - 99.2%
Percentage of repairs completed on time
2008/09 - 95%, Target - 97%
2009/10 - 96%, Target - 97%
2010/11 - 99.04%
2011/12 - 95%
Affordable homes delivered
2009/10 - 88
2010/11 - 228
2011/12 - 244
Targets - 2009/10 - 80, 2010/11 - 80, LAA Target (2008-11) - 140
Percentage of residents satisfied with the Council's Housing Services
2006/07 - 86%
2008/09 - 83%
2009/10 - 83%
Private and social sector dwellings with Disabled Facilities Grants approved within 12 weeks*
2008/2009 - 108
2009/2010 - 97
2010/2011 - 98
2011/2012 - 129
*Please note this has changed as from 2009/10
Numbers in temporary accommodation
31st December 2008 - 65
31st December 2009 - 43
31st December 2010 - 48
31st December 2011 - 37
Target that was to be achieved by 31st March 2011 - under 90
Percentage of telephone calls in 2010/11
Answered - 79.2% (answered within 15 seconds - 93.5%)
Unanswered - 4.8%
Lines were busy - 16%
Average time taken to relet Council dwellings
2008/09 - 26 days, Target - 28 days
2009/10 - 28.8 days, Target - 28 days
2010/11 - 29.3 days, Target - 27 days
2011/12 - 27.3 days, Target - 27 days
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