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Housing Performance Indicators

The following data contains information on some of the performance indicators. They measure Wealden District Councils Housing Services performance for the financial year 2010/11 and some previous years. The figures refer to National Indicators (NI's) and Wealden Local Indicators (WLI's). Where appropriate they also show the targets for the year.

It is also worth noting that this year all the performance indicators are being revised and we will be reporting with a reduced set of figures in the future. 

Rent collected

Percentage of rent collected:

2009/10 - 99.16%
2010/11 - 99.04%
2011/12 - 98.5%
Target for 2011/12 - 99.2%


Repairs Completed On Time

Percentage of repairs completed on time

2008/09 - 95%, Target - 97%
2009/10 - 96%, Target - 97%
2010/11 - 99.04% 
2011/12 - 95%

 

Affordable Homes Completed On Time
Affordable homes delivered

2009/10 - 88
2010/11 - 228
2011/12 - 244
Targets - 2009/10 - 80, 2010/11 - 80, LAA Target (2008-11) - 140


Percentage Residents Satisfaction Housing Services

Percentage of residents satisfied with the Council's Housing Services

2006/07 - 86%
2008/09 - 83%
2009/10 - 83%


Private And Social Sector Dwellings Receiving Major Adaptation Disabled Occupiers

Private and social sector dwellings with Disabled Facilities Grants approved within 12 weeks*

2008/2009 - 108
2009/2010 - 97
2010/2011 - 98  
2011/2012 - 129  

*Please note this has changed as from 2009/10

NumbersInTemporaryAccommodation

Numbers in temporary accommodation

31st December 2008 - 65
31st December 2009 - 43
31st December 2010 - 48
31st December 2011 - 37
Target that was to be achieved by 31st March 2011 - under 90


Numbers In Temporary Accommodation Percentage Telephone Calls

Percentage of telephone calls in 2010/11

Answered - 79.2% (answered within 15 seconds - 93.5%)
Unanswered - 4.8%
Lines were busy - 16%




Average Time Taken Relet Council Dwellings

Average time taken to relet Council dwellings

2008/09 - 26 days, Target - 28 days
2009/10 - 28.8 days, Target - 28 days
2010/11 - 29.3 days, Target - 27 days
2011/12 - 27.3 days, Target - 27 days

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