If you disagree with our decision about your Housing Benefit you can:
- Ask for an explanation of the decision - This needs to be done within one month of the date on your decision letter. We'll then look at this and send you an explanation.
- Ask us to look at your application again -You must do this within one month of our decision letter. If your request is later than one month you must tell us in writing of the reason for the delay.
- If the decision can be changed we will send you a letter explaining what the new decision is. If the decision can't be changed we will send you a letter confirming the original decision. The letter will tell you if you can appeal. If you can and want to appeal, you must start this process within one month from the date of the letter confirming our decision.
- Appeal against the decision in writing - If you have the right to appeal, believe the decision is wrong and want to continue to appeal the decision you will need to write to us to make an appeal. You need to make sure you do this within one month of the date of our decision letter.