Wealden District Council

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Figures for Processing times,Welfare reform and Discretionary Housing payments

Details and figures about Processing times, Welfare reform and Discretionary Housing Payment (DHP). 

Processing times

We monitor the number of days it takes us to tell a customer about their new entitlement (New claims) and how their benefit is affected due to changes the have told us about (Change in circumstances).

Our aim is to process New claims is 23 days

  • We are currently processing New claims in 24 days

Our aim is to process Change in Circumstances is 9 days

  • We are currently processing Changes in circumstances in 9 days

Our benefits performance data (pdf) shows the figures for the last year.

Social Sector size criteria

Welfare reforms brought in 2 significant changes to Housing Benefit from April 2013.  We have listed the number of customer affected by each change in the last year.  Figures back to April 2013 are given on the Housing Benefit welfare reform data (pdf).

The first was Social sector size criteria and the second was the Benefit cap.

Resident considered to be under-occupying their home by one bedroom have a 14 % reduction in the rent we use to work out their Housing Benefit.

Residents considered to be under-occupying their home by 2 or more bedrooms have a 25 % deduction in the rent we use to work out their Housing Benefit. 

Social Sector size criteria
Month    Total number of claims affected in Wealden Under-occupying by 1 room 14% reduction Under-occupying by 2 or more rooms 25% reduction

 June 2018

251  199 52
 March 2018







Dec 2017







Sept 2017







Benefits Cap
Month Number of Cases
 June 2018

 88 cases

 March 2018  89 cases 
 December 2017

 78 cases

 September 2017

 78 cases

Discretionary Housing Payment
Year   Government contribution Total spend Number of claims received Number of successful claims Number of processing days



£241,005.00 £254,211.56    493    353 49.96
£150,570.00 £149,785.00      403   309 55.83
£111.433.32 £111,433.32    358    291 unavailable
£188,024.44 £188,024.44   499 359 unavailable