Wealden District Council

Discussing your account over the phone

Question

Why won't you discuss my account over the phone?

Answer

The information that you give us and the information that we hold about you, is not free public information. Our records about you are protected by the Data Protection Act 1998. This means that when we speak to someone on the phone, or in person, we have to be sure that we are speaking to the person who pays the council tax, or someone who has been given permission to speak for them. 

We don't mean to be obstructive or unhelpful. Your account reference is a unique number and by giving it to us, we can sure be that we are speaking to the right person. It also means we won't be giving confidential information about you to someone that shouldn't have it.

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