Wealden District Council

Council Tax FAQs - Accounts, balances, credits and refunds

This section explains how you can ask us for information about your bill. It also explains why we won't give information unless you can give us your account number.

Checking your balance

Question:

What is my balance?

Answer:

If you would like an up to date balance you can either ask for an updated copy of your council tax bill. Or contact our customer contact centre who will be able to give you the detai...

Read the full question and answer: Checking your balance

Credit on previous bill

Question:

There is a credit on my previous bill. Have you taken this into account on my new bill?

Answer:

When you move to another property in Wealden you will keep the same account. But we will make adjustments to it depending on what you paid us at your old address and what the charge is at your new ...

Read the full question and answer: Credit on previous bill

Claiming a refund of credit

Question:

There is a credit on my account, how do I get a refund?

Answer:

If your council tax account is in credit you can claim a refund. If you want to claim a refund over the phone you must give us your council tax reference number found on the top right of your bill....

Read the full question and answer: Claiming a refund of credit

Previous council tax owing

Question:

I still owe council tax from a previous year/at my old address.  Is it included in my new bill?

Answer:

When you move you should receive two notices from us. One will be a closing bill for your old address and one will be a bill for your new address.  Your closing bill will show if there is any balan...

Read the full question and answer: Previous council tax owing

Discussing your account over the phone

Question:

Why won't you discuss my account over the phone?

Answer:

The information that you give us and the information that we hold about you, is not free public information. Our records about you are protected by the Data Protection Act 1998. This means that whe...

Read the full question and answer: Discussing your account over the phone

Accessing your account online

Question:

Can I access my account details online?

Answer:

We have a facility on our website called e-citizen. This is a way for you to get more ...

Read the full question and answer: Accessing your account online