Wealden District Council

Council Tax FAQs Listing

Welcome to Council Tax Frequently Asked Questions.  You can use the search to look for specific terms within all questions and answers, or use the links in the list below to view all questions and answers in each category:

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About council tax

Question:

What is council tax and why do I have to pay it?

Answer:

Council tax is charged on domestic properties to help pay for services provided by your County Council, District Council, Town or Parish Council and the Police and Fire Authorities.

Normall...

Read the full question and answer: About council tax

Category: Council tax overview

Council tax bands

Question:

What is a council tax band?

Answer:

The Listing Officer at the Valuation Office Agency places each domestic property into one of eight bands, bands A to H. The band that a property goes into depends on its market value as of 1st Apri...

Read the full question and answer: Council tax bands

Category: Council tax overview

How we spend council tax

Question:

How do you spend my council tax?

Answer:

Your guide to loc...

Read the full question and answer: How we spend council tax

Category: Council tax overview

Understanding your bill

Question:

I have received a bill from you and I don't understand it

Answer:

The content of your bill is explained below:

Date of issue

This is the date that your bill was produced

Account reference

This is your unique council tax account...

Read the full question and answer: Understanding your bill

Category: Your council tax bill

Instalments on your bill

Question:

I have received a bill from you, but it doesn't have 10 instalments on it.

Answer:

When we send you a bill at the start of the financial year we must give you 10 instalments to pay your council tax, from April to January.  If you register for council tax after 1st April, the numb...

Read the full question and answer: Instalments on your bill

Category: Your council tax bill

Payment methods

Question:

How can I pay you?

Answer:

By direct debit

Direct debit is the easiest and safest way to pay to your council tax. It is quick and easy to set up and will ensure that your bill is paid on time. And you won't have to...

Read the full question and answer: Payment methods

Category: Paying council tax

Changing your payment date

Question:

Can I change my payment date?

Answer:

You only get a choice of payment dates if you pay by direct debit. You can choose one of three dates in the month to pay, 1st, 15th or 25th. Where these dates fall on a weekend or a bank holiday, y...

Read the full question and answer: Changing your payment date

Category: Paying council tax

Changing payment method

Question:

Can I change the way I pay you?

Answer:

If you start the council tax year paying us one way and wanted to change, you don’t have to wait until the start of the next year, when you receive a new bill. For example you might start the year ...

Read the full question and answer: Changing payment method

Category: Paying council tax

Payment amounts

Question:

How much do I have to pay you?

Answer:

The total balance that you need to pay for the year and your instalments will be shown on your most recent bill. 

We have to give you 10 instalments on the bill that we send to you at the s...

Read the full question and answer: Payment amounts

Category: Paying council tax

Paying by direct debit

Question:

Why pay by direct debit?

Answer:

It is quick and easy to set up.

It is convenient. There is no need to worry about posting cheques to us on time. Or queuing up at pay-points and leaving your home during bad weather to get ...

Read the full question and answer: Paying by direct debit

Category: Direct debits

Setting up a direct debit

Question:

How do I set up a direct debit?

Answer:

Over 66% of our council tax payers currently settle their bills by direct debit, which is a convenient and inexpensive method.

You can set up a direct debit with us by:

Checking your balance

Question:

What is my balance?

Answer:

If you would like an up to date balance you can either ask for an updated copy of your council tax bill. Or contact our customer contact centre who will be able to give you the detai...

Read the full question and answer: Checking your balance

Category: Accounts, balances, credits and refunds

Credit on previous bill

Question:

There is a credit on my previous bill. Have you taken this into account on my new bill?

Answer:

When you move to another property in Wealden you will keep the same account. But we will make adjustments to it depending on what you paid us at your old address and what the charge is at your new ...

Read the full question and answer: Credit on previous bill

Category: Accounts, balances, credits and refunds

Claiming a refund of credit

Question:

There is a credit on my account, how do I get a refund?

Answer:

If your council tax account is in credit you can claim a refund. If you want to claim a refund over the phone you must give us your council tax reference number found on the top right of your bill....

Read the full question and answer: Claiming a refund of credit

Category: Accounts, balances, credits and refunds

Previous council tax owing

Question:

I still owe council tax from a previous year/at my old address.  Is it included in my new bill?

Answer:

When you move you should receive two notices from us. One will be a closing bill for your old address and one will be a bill for your new address.  Your closing bill will show if there is any balan...

Read the full question and answer: Previous council tax owing

Category: Accounts, balances, credits and refunds

Discussing your account over the phone

Question:

Why won't you discuss my account over the phone?

Answer:

The information that you give us and the information that we hold about you, is not free public information. Our records about you are protected by the Data Protection Act 1998. This means that whe...

Read the full question and answer: Discussing your account over the phone

Category: Accounts, balances, credits and refunds

Accessing your account online

Question:

Can I access my account details online?

Answer:

We have a facility on our website called e-citizen. This is a way for you to get more ...

Read the full question and answer: Accessing your account online

Category: Accounts, balances, credits and refunds

Moving into Wealden

Question:

I am moving into Wealden and want to register for council tax.

Answer:

You can register by completing an moving into Wealden form, or you can tell us you are moving by telephone, in writing, or by...

Read the full question and answer: Moving into Wealden

Category: Moving into, within, or out of Wealden

Moving within Wealden

Question:

I already pay my council tax to you, but I'm moving to another property in Wealden.

Answer:

Where your move is from one property to another within the Wealden area you can tell us by completing a moving within Wealden f...

Read the full question and answer: Moving within Wealden

Category: Moving into, within, or out of Wealden

Moving out of Wealden

Question:

I already pay my council tax to you, but I'm moving out of Wealden.

Answer:

Where your move is out of your property in Wealden and into a property in another area you can tell us by completing a moving ou...

Read the full question and answer: Moving out of Wealden

Category: Moving into, within, or out of Wealden

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