Wealden District Council

Community Toilet Scheme

Example of community toilet sticker that may be displayed in a shop window

In a number of locations throughout the country, local authorities are working in partnership with businesses in order to provide more readily available toilet facilities for visitors and shoppers.

How does the scheme work?

This scheme involves businesses making their toilet facilities available to the public, particularly restaurants, cafes and pubs; working together with the Council to make clean, safe and accessible toilets available to the public, particularly tourists in Wealden.

Members of the public would be allowed to use the toilet facilities during premises opening hours and without the need to necessarily make a purchase. In return, and based on the level of facilities available, the Council will agree to pay an annual fee. Participating premises display a sticker, provided by the Council, in their window indicating they participate in the scheme and the level of services available.

Are you a business that would be interested in participating in the scheme?

Here are some commonly asked questions from businesses to help you find out more about the scheme.

What does my business get from the partnership?

  • Confirmed income at several stages throughout the year, when at the present people may be using your toilet for no additional income. 
  • More potential customers coming into your premises who may buy something from you.
  • Good publicity - your business will be advertised via the Council Web pages as having Community Toilet Scheme Partners.
  • Creates a positive image of Wealden providing easily accessible toilet facilities
  • Press release on launch of the scheme

What does my business have to do?

Not much more than you do at the moment! Display a sign, the toilets should be available for use during normal opening hours and clean.

How much money can I expect from a Partnership?

Each premises is assessed by a Council officer and a financial offer is made depending on how many, the standard and types of facilities you have, and your opening hours. If you are successfully placed on the scheme you will be paid 4 times a year. View further details on the Community Toilet Scheme Fees

Who pays for the extra running costs?

The money you receive from the Council is intended to pay for the extra costs incurred by offering the Community Toilet Scheme.

How long must I enter into a Partnership for?

It would be based on an agreement for a fixed period, probably three years. This is mainly to cut down on the inconvenience of re-organising the Partnerships every year. However, this would be negotiable and you would have the option to withdraw from the scheme.

How many people can I expect to be using my toilets?

It is impossible to say, but it is hoped that in busier towns there may be several Partnerships, as well as existing Council Public toilets, to help spread the demand.

Am I expected to allow trouble makers in to use my toilets?

No. Although we would expect your toilets to be publicly available, you are entitled to expect the same standards of behaviour as you would from customers in your shop, pub or restaurant. If someone there is causing trouble, you would be entitled to ask them to leave and or bar them from entry in extreme cases. The same applies to people using your toilet facilities.

I run a licensed premises, will letting children in to use the facilities affect this?
No, children can enter the bar area to travel to your toilets, as long as they do not stay.

How will this affect my insurance?

We strongly suggest you advise your insurers that you are entering the scheme. As a business which admits the public, you would already be required to have public liability insurance. Advice from the insurance industry is that there is no reason why you should be prevented from entering the scheme. However, you should check. In a minority of cases, the insurance company may slightly increase your premium. If that is the case, we are happy to discuss this with you.

What happens when the Partnership is set up?

An agreement will be drawn up and completed by both the provider and Wealden District Council to formally set up the Partnership. Signs will be organised and an official start date established.

Will my premises be inspected?

Your facilities will be inspected periodically and you would be advised of the results of any inspection.

Who do I contact if I am interested in the scheme?

Contact us using the details below with your business name, address, contact details and details of which facilities you can provide.

Contact the Operations Team