Wealden District Council

Paying My Rent And Service Charges

This section is information on your rent and service charges.

How is my rent set?

The rent you pay for your home is calculated using a national guidelines which is used by all local authorities.

To work out how much rent you will pay a range of information is used including:

  • value of the property
  • local economic indicators
  • number of bedroom

We regularly review rent levels and will inform you of any changes in writing. A minimum of 28 days notice will be given if we change the rent.

How is my rent spent?

  • to pay for repairs and maintenance
  • to repay money borrowed to build or modernise Council homes
  • to pay for managing the housing service

How can I pay my rent?

You are responsible for paying your rent in full and on time. Your rent is due every Monday and is payable over 48 weeks in the year. Each year we will send you a rent payment calendar which shows the dates on which rent is due and those weeks which are rent free.

When you become a tenant you will receive a rent payment card - this gives your rent account reference and you need to keep it safe. Take a note of your rent reference number in case the card is mislaid. We can accept weekly, fortnightly or monthly rent payments.

For more information on different ways to pay your rent see paying your rent and service below.

Rent calendars

Rent calendars are sent out to tenants each year to show you when payments are due, if you do not have one of these calendars or have misplaced it please contact us using the contact information at the bottom of this page or download a copy Rent Calendar 2017 - 2018 (pdf)

Rent statements

At the beginning of April, July, October and January we will send a statement to each current tenant to show the transactions that have taken place during the previous quarter, and the balance at the end of that period.

How do I apply for Housing Benefit?

Housing Benefit can help you pay your rent. It is an income related benefit which means the money you have coming in and your savings are used to work out any award. The people who live with you are also taken into account, as is the amount of rent you pay. Find out more about .

What should I do if I lose my rent card?

If you lose your rent card please contact the Housing Department to request another one using the contact information at the bottom of this page. A replacement card will be posted out to you, this will take about two weeks to arrive.

How can I check my rent account details?

Four times a year we will send you a rent statement. We can only give out rent account information to the named tenant. If you are a sole tenant there are legal restrictions on giving out information to family or friends.

The statement will give a breakdown of rent due, payments made and the balance of your account. Any payments made after the date on which the statement is printed will not be shown on that statement.

To request a statement of your account contact the Housing Department using the contact information at the bottom of this page for the statement to be posted to you.

You can also check your own balance by visiting the Access Your Tenant Information Online

What happens if I over-pay my rent?

Contact the Housing Department so we can check your account details. In certain circumstances we will refund the over payment, this is usually done by Bacs direct into your bank account. Requests for rent refunds can be made in writing to the Housing Department or by emailing using the contact information at the bottom of this page.

Service charges - what do they cover?

Some Wealden tenants pay a "service charge" within their rent. This is to pay for any other services like heating, caretaking, communal lighting, gardening, lifts, window cleaning and door entry. We review the service charges each year and you will be informed of any changes.

What happens if I have difficulties paying my rent?

The best way of preventing a build-up of debt is to contact us as soon as you are having difficulties and cannot afford to pay your rent. We will discuss the situation and agree a repayment plan.

By not paying your rent you are in breach of your tenancy agreement and are at risk of losing your home. For more information see our Rent Collection And Arrears Recovery Standard.

What happens if I do not keep to my rent agreement?

If you make an arrangement to clear your rent arrears and fail to keep to an agreement to pay off your arrears we will take action to recover possession of the property.

If you are a secure tenant or a flexible fixed term secure tenant you will be served with a Notice of Seeking Possession. This will advise you that the Council will commence court proceedings if you fail to make satisfactory payments or clear the account.

If you are a non-secure tenant and fail to meet your rent responsibilities you will be served with a Notice to Quit.

If your are an introductory tenant you will be serviced with a Notice of Intention to Seek Possession. 

What happens if I am given notice to attend court?

If the rent arrears are not cleared or reduced to our satisfaction we can apply to the court for a Possession Order. You should seek legal advice and attend the hearing.

If agreement is reached on paying the arrears by installments and you keep to the agreement the court may grant us a suspended Possession Order. You may be liable for the costs of the court hearing.

Can I be evicted for rent arrears?

If you persistently fall into rent arrears and do not keep to agreements to pay the arrears we can apply to the court for a warrant to evict you. We can do this if you break the terms of a suspended Possession Order or if the court gives us an immediate Possession Order.

If you have lost your home through rent arrears you may be classed as being intentionally homeless. This could mean that you would not be re housed, you would only receive housing for a temporary period.