Wealden District Council

Right to Repair

What is the Right to Repair?

The Right to Repair (RTR) scheme sets out by law, repairs likely to affect your health, safety or security that the Council must carry out within specified times.

Examples of repairs covered by the scheme include:

  • unsafe power or lighting sockets or electrical fittings
  • leaking roof
  • toilets which won't flush (if there is no other toilet in the property)
  • blocked toilet, sink, bath or basin (if caused by negligence we may charge)
  • leaking from a water or heating pipe, tank or cistern
  • loose or broken banisters or handrails

If these repairs are not carried out within the time limit please contact the Housing Repairs Team on the number listed below.

If the repair is still not carried out by the second time limit you should write to your Housing Officer to explain the situation and claim the compensation due to you. Compensation is £10 plus £2 per day for every day you wait to a maximum of £50. However if you already owe the Council any money we can take away the amount you owe from your compensation.

If the repair has not been done as the contractor could not gain access because you have not kept to a pre-arranged appointment to do the work we will not have to pay you compensation.

We can also charge you for the contractor's abortive call.

Contact the Housing Repairs Team