Wealden District Council

Your Waste Collection Service - Frequently Asked Questions

Please note: Find out your collection days and download a calendar using our bin collection day search

Garden Waste Collection Questions

General Questions

Where should I put my containers for collection?

Please ensure that your containers are put out at the edge of your property by 7am on the day of collection (collection times may vary).

How do I order a replacement bin or recycling container?

You can do this online via My Wealden or by using the services below.

What happens if I live in a flat and use communal waste and recycling facilities?

If you have communal rubbish and recycling bins, please look out for new stickers on your bins and make sure you use the bins as shown. Flats / properties with communal bins will be assessed on an individual basis during 2014-2015.

I will struggle to get the bin to the edge of my property, can you help?

Yes, we can provide assisted collections on request. Please see the Assisted Collection Service page or contact us using the details below for further information.

How to arrange for a missed bin collection?

If we have missed your collection, please report it to us by 5pm the following working day. Our collection work is scheduled carefully each week and we cannot return to collect missed containers, if they are reported late. If you would like to report a missed collection please do this via My Wealden or calling us on 01323 443322.

Do you offer a cleaning service for the bins?

No, we do not offer bin cleaning as part of the service. Please see our Wheelie Bin Hygiene Tips or contact us using the details below for information on local cleaning companies which may be able to help.

Garden Waste Collection

Why do I have to opt in to the Garden Waste Collection Service?

The service is optional because some householders may choose to compost their own garden clippings, and other householders do not have a garden and do not require the garden waste bin.

Householders who rarely have garden waste may also prefer to take their garden waste to their local Household Waste Recycling Site (HWRS) free of charge for composting rather than have a third bin.

How do I opt in to the Garden Waste Collection Service?

Unfortunately this service is temporarily unavailable due to system upgrades. We apologise for any inconvenience caused.

I've registered, what happens next?

Once you've registered, your brown bin will be delivered within 3 weeks and a collection calendar will be sent to you. You can use your bin as soon as you receive it.

Should I label my brown bin?

Please put your house name or number on the new bin as not everyone in your street might have signed up to the Garden Waste Collection service. 

Can I share my garden waste bin with a neighbour?

Yes, if you both agree to the arrangement. However, your bin must be registered and collected from the same household and we won't collect any extra waste that isn't contained within the bin.

Will you collect other garden waste I leave at the side of the bin?

We will only collect garden waste from within the brown bin; side waste will not be collected.

Extra household garden waste can be taken to your local Household Waste Recycling Sites (external link) free of charge for composting.

What if I have large amounts of garden waste, can I have a second garden waste bin?

Large amounts of household garden waste can be taken to your local Household Waste Recycling Site (HWRS) free of charge for composting.

If you regularly have extra garden waste, you can pay for a second brown bin. The annual charge for servicing this bin is £40.  Please contact us using the details below for further information.

Alternatively, you can compost your garden waste at home. There are many good compost bins that can be bought to help you compost at home - some will even take food waste and are highly effective. Please call 0844 571 4444 for more information on how to get reduced price home compost bins and food waste digesters from East Sussex County Council.

Can I put food waste in my brown bin?

No. Please continue to put your food waste in your rubbish bin.  Alternatively, you can compost your food waste at home (see above for further details).

Can I compost animal bedding and pet droppings?

A small quantity of bedding and droppings from domestic herbivorous pets such as rabbits and hamsters is okay. Waste from any carnivore, such as a cat or dog, or from larger pets, is not acceptable.

What about Japanese Knotweed?

Japanese Knotweed must not be placed in your garden waste bin or taken to a Household Waste Recycling Site. The most appropriate way to deal with Japanese Knotweed is for it to be treated on site. Further advice on how to deal with Japanese Knotweed can be found on the Environment Agency's website Environment Agency (external link).

What happens to the garden waste once it is collected?

Garden waste collected from the kerbside in Wealden will be composted locally at the Woodlands Composting Plant, Whitesmith and turned into a quality soil conditioner. Bags of this soil conditioner can be purchased at your local Household Waste Recycling Sites (HWRS).

Recycling Bin/Box

What goes in my Recycling Bin?

You can recycle the following items in your recycling bin: Cardboard, paper, food/drinks cans, foil, aerosols, beverage cartons, plastic bottles, plastic pots (no plant pots), tubs and trays, plastic film and bags(no black bags & plastic polystyrene trays)and blister packs.

What goes in my Recycling Box?

Glass bottles and jars.

What types of plastic can I recycle?

You can recycle a wide range of plastics including: plastic bottles (e.g. milk, soft drinks and shampoo), plastic pots (e.g. yoghurt, cream and soup), plastic tubs (e.g. margarine and ice cream), plastic trays (e.g. meat, fruit and ready meals) plastic bags, plastic film and wrapping (around magazines, multi-packs and food) and blister packs (sealed plastic packaging often with a cardboard backing used for small items such as batteries and toys, and backed with foil for tablets).

Do I have to wash containers and remove labels?

Please wash your containers and foil. This helps to keep your recycling cleaner and prevents smells. You don't need to remove the labels as this is done as part of the recycling process.

Do I need to squash my plastic bottles and beverage cartons?

Yes, please. Squashing your bottles means there is room in your bin to recycle even more.

Do I have to take the lids off plastic bottles?

Yes, please. Lids are often made from a different type of plastic and therefore need to be recycled separately. Please put them in your recycling bin.

Do I still need to bag up my foil?

No, please place this loose in your recycling bin.

Can I recycle the metal lids from glass bottles and jars?

Yes, these can be recycled with cans, so please place in your recycling bin.

Do I need to separate plastic from paper or cardboard?

There is no need to remove the windows from envelopes. However, please take the paper out of junk mail/magazine wrappers and cereal liners from the boxes, and place all the separated items in the recycling bin. This reduces contamination and improves the quality of the recycled materials.

Can I recycle shredded paper?

Yes, we accept shredded paper. Please put this in a carrier bag to keep it contained, and place it in your recycling bin.

Why can't recycle other glass products such as window panes and Pyrex?

These are made from toughened glass which has a higher melting point, making it impossible to recycle them together. It is important that these items are kept out of your recycling box as they could contaminate an entire load and prevent it from being recycled.

What if I have extra recycling?

Please use a suitable box or carrier bags (no black sacks) for extra recycling and place by the side of your recycling bin. Please remember to keep your glass separate from other recyclable materials. Don't use any bags to put out extra glass.

Can I have a smaller Recycling Bin?

We are unable to provide smaller bins for recycling but you can use your red-handled caddy, a suitable box or non-black bags for your recycling instead.

Why do I need to put cardboard in my Recycling Bin under the new service?

Cardboard is now a more valuable material and the new waste and recycling service provides an opportunity to collect it for recycling instead of composting it.

What happens to my recycling?

The contents of the recycling bins are initially bulked up at Wealden's recycling depot in Uckfield before being transported to the Pure Recycling Ltd MRF in Warwickshire. Here the materials are sorted both mechanically and by hand into the individual materials and then sold onto reprocessors. The raw materials are then sold to those with the greatest demand for it. The vast majority of materials are processed within the UK. The glass collected from your recycling box is recycled separately by Berryman (UK) or sent to European plants for recycling.

Do I still need to put my caddy in my bin?

No, please place your caddy with your glass bottles and jars next to your recycling bin.

Recycling Other Items

I have some old furniture and a fridge. Can I recycle these sorts of things?

If your unwanted items can be re-used there are several charities in the local area you can donate them to. Some may come to your home and pick up the items for free.

Alternatively, we provide a Bulky Household Waste Collection service and if we can reuse or recycle it, we will.  There is a charge for this service. Please contact us using the details below for more information.

I have some electrical items that show a crossed out wheelie bin symbol. Where can I recycle or dispose of these items?

Please don't put electrical items in your rubbish bin. Small household electrical items such as mobile phones, hairdryers and electronic toys can be taken to special banks at some of Wealden's Neighbourhood Recycling Points.

You can also take these and larger electrical items to your local Household Waste Recycling Sites (external link).

Where can I recycle batteries?

Please place in an old carrier bag and put out with your recycling bin (but not in it). Many electrical retailers and supermarkets also have facilities for recycling batteries.

Where can I recycle textiles?

Please take clean textiles such as clothes, sheets, towels, curtains and pairs of shoes to the banks located at our Neighbourhood Recycling Points.

Contact the Waste Management Team