Current Performance

This table sets out the Council's performance over 2013/14 against targets and the previous year
 

Indicator

 

2013/14 Performance

 

Target for 2013/14

 

2012/13 Performance

New homes built (net)

559

 450

673 

Affordable homes provided

 207

 100

163

Percentage of planning enforcement cases resolved within 5 weeks

64.8% 

 75.0%

NA - new indicator 

New planning enforcement cases as a percentage of outstanding new cases  7.75% 8.00%   

NA - new indicator 

Kg household waste per Wealden resident

 395.37 kg

 398.00 kg

405.7 kg

Proportion of household waste reused, recycled or composted

 46.2%

 45.0%

43.8%

Percentage of municipal waste landfilled (provisional data)

 3.3%

 15.0%

5.4% 

Average Kg (gross) waste collected per household

 863.85 kg

 900.00 kg

893.1 kg

Percentage of fly tips removed within 2 days  52%  90%  84%

Total crime incidents (incidents in rolling year)

 4,094

 4,287

4,420 

Numbers of people killed and seriously injured on Wealden's roads (fatalities in brackets)

 140 (10)

 NA

104 (5)

 

Projected net increase in jobs arising from planning permissions granted

 688

 NA

300 

Cost of agency staff as percentage of total pay bill

 1.6%

 1.0%

5.7% 

 Percentage of customer queries resolved at the first point of contact  69%  80%  48% 

Average phone response speed

 90 seconds

 30 seconds

22 seconds

Percentage of phone calls answered

 83%

 90%

96% 

Percentage of refuse/recycling/garden waste collections missed

 3.22%

 0.24%

n/a

new indicator

 

Number of programmed food inspections completed

 720

 690

767

Number of programmed Health & Safety inspections completed

 130

 77

94

Housing stock - overall average relet speed

 28.3 days

 29.0 days

31.1 days

 

Housing stock - average relet speed for sheltered dwellings

 34.1 days

 35.0 days

44.8 days

 

Housing stock - average relet speed for general needs dwellings

 26.7 days

 24.0 days

26.6 days

 

Major planning applications processed within 13 weeks

 83.3%

 80.0%

84.4%

 

 Planning Guarantee - SPEED

(major planning applications processed within 13 weeks over two years)

 83.0%

 30.0%

 NA

new indicator

 Planning Guarantee - QUALITY

(appeals against the Council on major applications upheld)

 4.3%

 20.0%

  n/a

new indicator

Minor planning applications processed within 8 weeks

 85.8%

 80.0%

84.0%

 

Other planning applications processed within 8 weeks

 95.5%

 95.0%

92.3%

 

Percentage of planning applications registered within 5 working days

 99.4%

 95.0%

85.2%

Percentage of all planning appeals allowed against the Council  27%  30%  34%
 Staff sickness

(average working days lost per employee)

 6.9 days  8.0 days

9.5 days

 Organisational Health & Safety (number of accidents)  9  5  32
 Leavers in the last year as a percentage of the average total staff  14%  11%  13%

Percentage Council Tax collected (in year)

 98.1%

98.2%

98.0%

Percentage National non-Domestic Rates collected (in year)

 97.3%

 98.0%

96.6%

Housing rent received

 97.2%

()

 99.0%

97.9%

 

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