Current Performance

This table sets out the Council's performance up to the third Quarter of 2013/14 (April -December) against locally selected indicators:
 

Indicator

 

To Q3 2013/14

(Apr - Dec 2013)

 

Target for

Q3 2013/14

 

2012/13

(whole year)

Performance

New homes built (net)

289

365

673 

Affordable homes provided

132

75

163

Percentage of planning enforcement cases resolved within 5 weeks

67%

75%

N/A - new indicator 

Kg household waste per Wealden resident (provisional data)

235.1 kg

(provisional to October only)

243.8 kg

(to October only)

405.7 kg

Proportion of household waste reused, recycled or composted (provisional data)

48.3%

(provisional to October only)

45.0%

43.8%

Percentage of municipal waste landfilled (provisional data)

5.3%

(provisional to October only)

15.0%

5.4% 

Average Kg (gross) waste collected per household

513.7 kg

(provisional to October only)

561.5 kg

(to October only)

893.1 kg

Total crime incidents (incidents in rolling year)

4,114 (Jan 13-Dec 13)

4,319 (Jan 13-Dec 13)

4,420 (April 12- March 13) 

Numbers of people killed and seriously injured on Wealden's roads (fatalities in brackets)

102 (8)

n/a

104 (5)

 

Percentage of fly tips removed within 2 days

38%

 90%

 84%

 

Projected net increase in jobs arising from planning permissions granted

129

n/a

300 

Cost of agency staff as percentage of total pay bill

1.4%

1.0%

5.7% 

Average phone response speed

108 seconds

30 seconds

22 seconds

Percentage of phone calls answered

80%

90%

96% 

Percentage of customer queries resolved at the first point of contact

69%

74%

 48% 

Percentage of refuse/recycling/garden waste collections missed

 4.97%

0.24% 

n/a

new indicator

 

Number of programmed food inspections completed

341

470

767

Number of programmed Health & Safety inspections completed

41

42

94

Housing stock - overall average relet speed

26.8 days

29.0 days 

31.1 days

 

Housing stock - average relet speed for sheltered dwellings

34.5 days

35.0 days

44.8 days

 

Housing stock - average relet speed for general needs dwellings

24.5 days

24.0 days

26.6 days

 

Major planning applications processed within 13 weeks

79.1%

80.0%

84.4%

 

 Planning Guarantee - SPEED

(major planning applications processed within 13 weeks over two years)

 79.1%

 30.0%

  n/a

new indicator

 Planning Guarantee - QUALITY

(appeals against the Council on major applications upheld)

  1.3%

 20.0%

  n/a

new indicator

Minor planning applications processed within 8 weeks

86.8%

80.0%

84.0%

 

Other planning applications processed within 8 weeks

95.6%

95.0%

92.3%

 

Percentage of planning applications registered within 5 working days

99.4%

95.0%

85.2%

Percentage Council Tax collected (in year)

88.2%

89.0%

98.0%

Percentage National non-Domestic Rates collected (in year)

88.2%

88.5%

96.6%

Housing rent received

 96.2%

96.0%

97.9%

 

Percentage of all planning appeals allowed against the Council

3%

30%

34% 

Staff sickness

(average working days lost per employee)

4.9 days 

6.0 days

9.5 days

 

Organisational Health & Safety (accidents)

4

4

32

Leavers in the last year as a percentage of the average total staff

11%

11%

13%