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Customer Satisfaction Survey - Car Parks
At Wealden District Council we are eager to ensure our car parks are managed in the most effective manner. In order to achieve this we wish to hear your views as a motorist or passenger. It would be appreciated if you could complete this questionnaire by ticking the appropriate boxes and making comments and suggestions. If you are not a car park user then there is no need to complete the survey.
1.
  When using the Car Parks are you the:
 
 
   
2.
  Which Car Parks do you use regularly?
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
   
 
If you are unsure which Car Park you frequent please use our online mapping
*Please note:  These Car Parks are managed by Wealden District Council, but maintained privately
3.
  What is the usual purpose of your stay?
 
4.
  Which days and times do you normally use the car park?
 
 
Just A.M.
 
 
Just P.M.
 
 
Just Evening
 
 
All Day (a.m., p.m and evening)
 
5.
  Do you consider the cleanliness of the car park to be.....
 
6.
  Do you consider the surface and markings in the car park to be ...
 
7.
  Is the lay-out of the car park clear and easy to use?
8.
  Are the spaces of adequate size?
9.
  Do you think the directional signage to the car park is adequate?
10.
  Do you think there are sufficient.....
 
 
Short Stay Places
 
 
Long Stay Places
 
 
Disabled Persons Places
 
 
Parent and Child Places
 
 
Motorcycle Places
 
 
Bicycle Places
 
11.
  Do you think there is sufficient information within the car park concerning ....
 
 
How you should use the Car Parks
 
 
Excess Charges
 
 
Who to contact in case of complaint or enquiry
 
12.
  How safe do you feel using the Council's car parks
 
13.
  What do you think of the facilities within the car park (where applicable)?
 
 
Lighting
 
 
Litter Bins
 
 
Recycling facilities
 
 
Toilets
 
14.
  Do you think the time limit for short stay parking (normally 3 hrs) is:
 
15.
  The Council's excess charge notices (parking violations) are currently charged at:
£30.00 if paid within 14 days
£60.00 if paid after 14 days
 
16.
  Do you hold a Disabled persons badge?
17.
 
18.
 


Equality Monitoring
A bit about you
We want to be sure that everyone who uses  our services is treated equally.

Answers to the following questions will tell us more about our customers. Any information you give will be treated in the strictest confidence and will be used only to help us to improve our services.

It will not be linked to you as an individual. You do not have to fill this in but it will help us if you do.
Choose the sections from 19.a to 19.f that apply, then tick the appropriate box to indicate your ethnic background.
19.a
  White
 
 
 
       
19.b
  Mixed
 
 
   
 
 
   
 
       
19.c
  Asian or Asian British
 
 
   
 
 
   
 
       
19.d
  Black or Black British
 
 
 
       
19.e
  Chinese or other ethnic group
 
 
   
 
       
19.f
  Traveller
 
 
 
       
20.
  Gender
21.
  Age
22.
  Marital status
23.
  Religion or belief
24.
  Sexual orientation
25.
  Do you consider yourself to be disabled?
The Disability Discrimination Act defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities.
26.
  Please provide details of your disability


Thank you for taking the time to complete this survey.  


Please click the 'Submit' button below.
 
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