Figures for Processing times, Welfare reform and Discretionary Housing Payments

Details and figures about Processing times, Welfare reform and Discretionary Housing Payment (DHP).

Processing times

We monitor the number of days it takes us to tell a customer about their new entitlement (New claims) and how their benefit is affected due to changes the have told us about (Change in circumstances).

Our aim is to process New claims in 23 days

  • We are currently processing New claims in 21 days

Our aim is to process Change in Circumstances in 9 days

  • We are currently processing Changes in circumstances in 7 days

Our Benefits Performance Data  shows the figures for the last year.

Social Sector size criteria

Welfare reforms brought in 2 significant changes to Housing Benefit from April 2013.  We have listed the number of customers affected by each change in the last year.  Figures back to April 2013 are given on the Housing Benefit welfare reform data .

The first was Social sector size criteria and the second was the Benefit cap.

Residents considered to be under-occupying their home by one bedroom have a 14 % reduction in the rent we use to work out their Housing Benefit.

Residents considered to be under-occupying their home by 2 or more bedrooms have a 25 % deduction in the rent we use to work out their Housing Benefit.

Social Sector size criteria
Month    Total number of claims affected in Wealden Under-occupying by 1 room 14% reduction Under-occupying by 2 or more rooms 25% reduction
Sept

2019

211 164 47
 June 2019 215 165 50
March 2019 220 169 51
 Dec 2018 239 191 48
Benefits Cap
Month Number of Cases
 September 2019 53 cases
 June 2019 67 cases
 March 2019 72 cases
December 2018  62 cases
Discretionary Housing Payment
Year   Government contribution Total spend Number of claims received Number of successful claims Number of processing days
2018

/2019

£207,171.00 £224,483.75 532 279 49.86
2017
/2018
£241,005.00 £254,211.56 493 353 49.96
2016
/2017
£150,570.00 £149,785.00 403 309 55.83
2015
/2016
£111,433.32 £111,433.32 358 291 unavailable

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