Details and figures about Processing times, Welfare reform and Discretionary Housing Payment (DHP).
Processing timesWe monitor the number of days it takes us to tell a customer about their new entitlement (New claims) and how their benefit is affected due to changes the have told us about (Change in circumstances). Our aim is to process New claims in 23 days
- We are currently processing New claims in 20 days
- We are currently processing Changes in circumstances in 6 days
Social Sector size criteriaWelfare reforms brought in 2 significant changes to Housing Benefit from April 2013. We have listed the number of customers affected by each change in the last year. Figures back to April 2013 are given on the Housing Benefit welfare reform data. The first was Social sector size criteria and the second was the Benefit cap. Residents considered to be under-occupying their home by one bedroom have a 14 % reduction in the rent we use to work out their Housing Benefit. Residents considered to be under-occupying their home by 2 or more bedrooms have a 25 % deduction in the rent we use to work out their Housing Benefit.
|Month||Total number of claims affected in Wealden||Under-occupying by 1 room 14% reduction||Under-occupying by 2 or more rooms 25% reduction|
|Month||Number of Cases|
|September 2019||53 cases|
|June 2019||67 cases|
|March 2019||72 cases|
|December 2018||62 cases|
|Year||Government contribution||Total spend||Number of claims received||Number of successful claims||Number of processing days|