Figures for Processing times, Welfare reform and Discretionary Housing Payments

Details and figures about Processing times, Welfare reform and Discretionary Housing Payment (DHP).

Processing times

We monitor the number of days it takes us to tell a customer about their new entitlement (New claims) and how their benefit is affected due to changes the have told us about (Change in circumstances).

Our aim is to process New claims in 23 days

  • We are currently processing New claims in 21 days

Our aim is to process Change in Circumstances in 9 days

  • We are currently processing Changes in circumstances in 7 days

Our Benefits Performance Data shows the figures for the last year.

Social Sector size criteria

Welfare reforms brought in 2 significant changes to Housing Benefit from April 2013.  We have listed the number of customers affected by each change in the last year.  Figures back to April 2013 are given on the Housing Benefit welfare reform data .

The first was Social sector size criteria and the second was the Benefit cap.

Residents considered to be under-occupying their home by one bedroom have a 14 % reduction in the rent we use to work out their Housing Benefit.

Residents considered to be under-occupying their home by 2 or more bedrooms have a 25 % deduction in the rent we use to work out their Housing Benefit.

Social Sector size criteria
Month   Total number of claims affected in WealdenUnder-occupying by 1 room 14% reductionUnder-occupying by 2 or more rooms 25% reduction

Sept

2019

21116447
 June 201921516550
March 201922016951
 Dec 201823919148
Benefits Cap
MonthNumber of Cases
 September 201953 cases
 June 201967 cases
 March 201972 cases
December 2018 62 cases
Discretionary Housing Payment
Year  Government contributionTotal spendNumber of claims receivedNumber of successful claimsNumber of processing days

2018

/2019

£207,171.00£224,483.7553227949.86
2017
/2018
£241,005.00£254,211.5649335349.96
2016
/2017
£150,570.00£149,785.0040330955.83
2015
/2016
£111,433.32£111,433.32358291unavailable

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