By now you should have sorted out the main things that you need to do when you move such as gas, electricity, water, post redirection and TV licensing. If you haven’t you need to do so.
If you have been given an introductory tenancy you will be visited by your Housing Officer at 6 and 39 weeks after the start of your tenancy. You will be sent appointments for both of these meetings and you must be at home for them or call us to re-arrange if the day/time isn’t convenient. You must have these two meetings otherwise your probationary period might be extended.
The Council does insure the building but you must take out contents insurance to protect your personal belongings. Find out about the low-cost insurance scheme available to tenants in our frequently asked questions about Tenancies.
Check out our Street Learning project which provides free training in Wealden on a range of subjects including IT, yoga, cooking, arts and crafts and much more at local venues.
This Handbook tells you everything that you need to know about living in your council home including:
- your rights and responsibilities
- repairs, maintenance and improvement works including how to report a repair
- paying your rent and service charges
- how to get involved
- anti Social behaviour
- moving on
- support services available locally and much more.
- View or download the Tenants handbook Tenants handbook
If you live in temporary accommodation you need to read the Temporary accommodation handbook
Being kept informed
Please ensure that we have the most up-to-date email address for you, if you have one. We send tenants a monthly e-update. If you want to get online our Digital Skills – Help everyone get connected might be able to help you.
The Council produces a newsletter called Threshold which we publish and send to all tenants twice a year.
The Housing Service regularly posts updates, news and information on our social media accounts so follow us on Facebook , Twitter, and sign up to the our Wealden Weekly email, providing details of your refuse and recycling collections, nearby planning applications and news and information about local events and Council services.
Access to Information
You can access information about your tenancy such as your rent balance, information on repairs and more by registering for an account in My Wealden and going to Housing Accounts.
To find out how we use your data which was collected at sign-up of your council tenancy view our privacy notice. New tenancies created after 25 May 2018 have been asked to consent to us sharing your data through a system known as CORE.