The purpose of this strategy is to reinforce our commitment to Tenant Involvement to ensure that tenants and Retirement Living leaseholders can influence the housing services delivered to them. This commitment will be delivered through our four strategic priorities:
Involvement – ensuring as many tenants and Retirement Living leaseholders who want to be involved, can engage in a way that suits them.
Engagement opportunities – offering a wide range of opportunities for tenants and Retirement Living leaseholders to participate.
Transparency –we will be open and honest with tenants and Retirement Living leaseholders in our communications.
Valuing tenants and Retirement Living leaseholder’s contribution – we will show that we value their contribution through our WDC Tenant Involvement Recognition Scheme 2022 and by reimbursing costs involved in their involvement and by acknowledging their valued participation.
Our Tenant Involvement Brochure
We have developed a range of opportunities for you to get involved in shaping the work we do and the services we deliver.
We offer options to suit everyone, from responding to online surveys, being part of a focus group, joining or forming a community group to being a member of a Scrutiny panel.
You can make a difference by working with us to help us provide a better service to you, our tenants and residents, in a way that fits in with your life style and time you have to spare.
Our Tenant Involvement brochure gives details of all the opportunities available or you can contact the Tenant Participation Team for more information.
You can also find out more about the following:
Through the actions detailed in the paper the Government aims to reform the relationship between residents and social landlords. The Proposals in the White Paper will create a closer working relationship between the Social Housing Regulator and the Housing Ombudsman. As a result the Regulator of Social Housing will create a strong, proactive consumer regulatory regime, strengthening the formal standards against which landlords are regulated.
Customer feedback – how we use the feedback that you provide to us, both good and bad.
Scrutiny – the work that we have done with our Scrutiny Panel.
Performance – see how we are doing.
Regulation of Social Housing Landlords – find out more about how we are regulated.