Regulation of Social Landlords

Since April 2012 the regulation of Social Landlords moved from the Tenant Services Authority to a Regulatory Committee within the Homes and Community Agency, bringing some minor amendments to the standards. In 2018 the Homes and Community Agency was replaced by Homes England but the regulation of social landlords remains the same.

Local authorities will now be regulated on four standards not five, as the value for money standard now only applies to housing associations. All of the standards come under two new headings of Consumer or Economic. Local Authorities are not regulated on the economic standards.

Another change made is housing associations are now referred to as private registered providers.

The Economic and Consumer standards are set out below:

Economic standards:

  • Governance and Financial Viability
  • Value for Money
  • Rent

Consumer standards:

  • Tenant Involvement and Empowerment
  • Home
  • Tenancy
  • Neighbourhood and Community

Here you can find detailed information on the standards. 

Annual Report To Tenants and Leaseholders

Since 2011 the Social Housing Regulator has required all social housing providers to produce an annual report for its tenants.

view our latest report here 

What are local service offers?

In addition to the national standards since 2011 we have been required to work with tenants to produce agreed local service offers. These sit below the national standards and are tailored to the needs of the local area. The phrase ‘local’ is left to each provider to determine in partnership with its tenants.

In Wealden we have developed ‘local offers’ for retirement living residents and general needs residents in partnership with our resident groups Wealden Residents Action Group (WRAG) and Retirement Living Residents Group (RLRG). 

How have local service offers been developed?

  • We worked with tenants to produce our first set of local service offers before 1st April 2011. Since then they have been updated annually.  
  • The Local Offers are monitored and reviewed and reported back at the end of each financial year via Threshold/our annual report for tenants and leaseholders.

View the latest: Local Offers 2021-22 


Achievements on the Local Offers for 2020-21

Charter for Social Housing Tenant – Social Housing White Paper 2020

Following the Grenfell Tower fire and the serious failings identified by the subsequent enquiry the Government in 2018 published the Social Housing Green paper. The aim being to reform the relationship between social landlords and their residents. Following this publication in 2018 and the extensive consultation which followed the Charter for Social Housing Residents – Social Housing White Paper was published on 17 November 2020.

The Charter for Social Housing Residents – Social Housing White Paper aims to reform the relationship between residents and social landlords. The Proposals in the White Paper will create a closer working relationship between the Social Housing Regulator and the Housing Ombudsman. As a result the Regulator of Social Housing will create a strong, proactive consumer regulatory regime, strengthening the formal standards against which landlords are regulated.

You can read our briefing the White Paper which summarises the full report and details where we are in relation to meeting our new obligations (many of which require new legislation before they can come into force) Social Housing White Paper briefing

On 9th December 2020 the Council’s Cabinet reviewed the results of our Housing (HRA) Complaints Self-assessment. This self-assessment was  required to be completed by 31st December 2020 by the Housing Ombudsman. It assessed our compliance against their Code of Practice for Complaint Handling. Here you will find our completed Complaints Self-assessment