Since April 2012 the regulation of Social Landlords moved from the Tenant Services Authority to a Regulatory Committee within the Homes and Community Agency, bringing some minor amendments to the standards. In 2018 the Homes and Community Agency was replaced by Homes England but the regulation of social landlords remains the same.
Local authorities will now be regulated on four standards not five, as the value for money standard now only applies to housing associations. All of the standards come under two new headings of Consumer or Economic. Local Authorities are not regulated on the economic standards.
Another change made is housing associations are now referred to as private registered providers.
The Economic and Consumer standards are set out below:
- Governance and Financial Viability
- Value for Money
- Tenant Involvement and Empowerment
- Neighbourhood and Community
Annual Report To Tenants and Leaseholders
Since 2011 the Social Housing Regulator has required all social housing providers to produce an annual report for its tenants.
What are local service offers?
In addition to the national standards, we are required to work with tenants to produce agreed local service offers. The first set was required by 1st April 2011. These sit below the national standards and are tailored to the needs of the local area. The phrase ‘local’ is left to each provider to determine in partnership with its tenants.
In Wealden we have developed ‘local offers’ for retirement living residents and general needs properties in partnership with our resident groups Wealden Residents Action Group (WRAG) and Retirement Living Residents Group (RLRG).
How have local service offers been developed?
- We worked with tenants to produce our first set of local service offers before 1st April 2011. Since then they have been updated annually.
- The Local Offers are monitored and reviewed and reported back at the end of each financial year via Threshold/our annual report for tenants and leaseholders.
The Housing Ombudsman and Social Housing White Paper 2020
The Regulator for Social Housing works closely with the Housing Ombudsman and the Government have announced plans to strengthen this relationship. You can find out more about these and the other plans regarding regulation and improving relationships in-The Charter for Social Housing Residents – Social Housing White Paper briefing
On 9th December 2020 the Council’s Cabinet reviewed the results of our Housing (HRA) Complaints Self-assessment. This self-assessment was required to be completed by 31st December 2020 by the Housing Ombudsman. It assessed our compliance against their Code of Practice for Complaint Handling. Here you will find our completed Complaints Self-assessment.