Repairs Priorities

Everyday repairs are allocated a priority so that the tenant has an idea on how quickly we hope to get them completed. When you report a repair, you will be told it’s priority.

For general day to day (excluding fencing) and electrical repairs:

  • Emergency: To attend to and make safe within 2 hours. Any follow up work that is required will be in accordance with target response time for the appropriate category of repair
  • Routine maintenance: To be completed within 28 working days. All non-emergency work will be scheduled for a convenient time for the resident with a target completion time of 28 days (maximum).

For Gas central heating:

  • Emergency: Attendance within four hours with a target of two hours. All work to be made safe immediately and completed within 24 hours
  • Urgent: All work to be completed within 24 hours or completion within 48 hours if parts are not in van stock
  • Routine:  All work to be completed within 5 working days or agreed appointment.

Please note that there will be occasions when we will not be able to complete the repair in the recommended time scale, for example if a part need to be ordered or a replacement is required.