Housing Customer Services

Customer Service Standards

Includes the Housing Charter, anti-social behaviour, voids, grounds maintenance, repairs, rent arrears recovery and the private sector standard. These set out the standards you can expect from the Housing Services.

Compliments and Suggestions

We welcome and learn from compliments and suggestions about our service. We have a corporate compliments and suggestions system and we also capture lots of suggestions from tenants and leaseholders which may be communicated at residents meetings or by telephone or through letters. Please see our  section of the Wealden Website.

Make a Complaint

If you wish to make a complaint, we have an online form which you can use.

Here you can find out more about the complaints that we received for the previous financial year in our annual report. 

How To Contact Us

Key contact telephone numbers for the Housing Team.

Equalities and Diversity

The Wealden Equality Scheme is to set out to ensure that all our services and employment opportunities are provided with equity and fairness to everyone.

Housing Services Performance

How are the Council’s Housing Services performing and how do they compare to other Councils?

You can find out more about our performance in our annual report. 

A How To Guide To Common Housing Problems

A guide of how and where to report common problems such as dumped rubbish, lost and found dogs, pot holes, problems with street lighting and much more.