We use a number of tools to measure the performance of the housing service at Wealden:
We use a number of national and local indicators which are monitored on a monthly basis, and are reported quarterly. They help us to measure how we are performing in key areas over a period of time and also help us to compare ourselves against other landlords across the country. We report our performance indicators to the Council’s Community Scrutiny Committee and to Cabinet. We also publish a summary of the key indicators in our tenant/leaseholder magazine called Performance reports to members.
Consultation with tenants and leaseholders
We gather lots of information from our tenants and leaseholders through the STAR survey, estate surveys, community surveys, customer experience surveys and service standard consultations. All of this information enables us to find out where we are not performing as well as customers expect us to and helps us to fix those issues. It also gives us lots of information about areas where we are meeting or even exceeding customer expectations. You can see details of consultation with tenants and leaseholders in our section.
Benchmarking with other landlords
Wealden’s housing service uses external benchmarking clubs to benchmark it’s service against. This benchmarking helps us all to identify areas where we could do better and learn from similar organisations who may have different approaches or solutions to issues.
You can access performance information on Wealden District Council, other local authorities and much more on the Government website Nomis provided by the Office for National Statistics (external link).