2x Benefits Officers

Job Information

Salary: £20,031 - £24,591 p.a (bar to progression at £22,227 p.a)

Contract Type: Permanent/Full Time (open to Job Share)

Hours: 37

Location: Hailsham, East Sussex



 An opportunity has arisen to join us in our busy Benefits Service as a Benefits Officer.

 What will you be doing?

  •  Assessing Housing Benefit and Council Tax Reduction Claims including updating our computer systems
  •  Provide general benefit advice and support to customers making a claim for housing benefit and/or council tax reduction as well as dealing directly with customers, their representatives, landlord or other third parties in respect of the customer’s claim for benefit or reduction
  • Receiving, verifying and scanning customers’ documentation and maintaining records

 What do we offer?

  •  Excellent salary and employee benefits scheme
  • A friendly, supportive team
  •  Working for a great, forward thinking Local Authority

 What do you need?

  • Some experience of working in an office environment
  • Experience of dealing with customers and members of the public
  • GCSE Maths and English Grade C or equivalent
  • Good interpersonal skills and ability to communicate effectively verbally and in writing
  • This role involves regular telephone contact with the public, requiring fluent spoken English
  • A working knowledge of assessing Housing Benefit and Council Tax Reduction schemes, ideally using an Academy system, together with an understanding of Data Protection and

Freedom of Information issues. However, we would consider appointing at an introductory level for the right candidate who does not have benefits experience. Progression through the salary bars is dependent on Benefits Officers carrying out the main activities of the higher level on a regular basis and processing Housing Benefit and Council Tax Benefits across all tenure types to a satisfactory performance level.

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities and all applications will be treated on merit.

Job Description

Closing Date: 07/12/2022

Interview Date: TBC

Post Number: S5118 / S5124