Support Officer (Property Services)

Do you have experience in providing excellent customer service?

 

Who?

We need someone with experience of working in an office environment to provide and maintain a high-quality service to customers seeking access to housing services.

 

What will you be doing?

• Receiving, recording and processing enquiries from members of the public and others in connection with the Housing Services.
• Maintaining accurate records, including the inputting of data into the Orchard Housing Management System for day-to-day repairs, planned maintenance projects and energy.
• Administering departmental and Council-wide systems for services provision and monitoring. To include the office systems for housing inspections, housing complaints, void management, repairs, rent accounts, rents arrears, lettings and estate management activities.
• Providing clerical and administrative support to ensure delivery of service standards to customers.

 

What do you need?

• Experience of working in a customer service environment.
• Good ICT skills and strong attention to detail.
• Excellent time management and organisational skills.

 

What do we offer?

• Competitive salary & pension scheme.
• A friendly, supportive team.
• Opportunities for continuing professional development.
• Hybrid working.

 

Information

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment. We value the differences that people bring from all backgrounds and communities and all applications will be treated on merit.

 

To Apply

Please visit our ‘How to Apply’ page for advice on how best to complete your application, ensuring that you add a contact email address on your application.

Click on the “Apply Online Now” link to be taken to our online recruitment portal. You will be prompted to log in to your existing account or create a new one.

Please note applications could time out. So, ensure you have created an account and save your information as you go along. We would suggest you keep a copy of your personal statement on a separate document until you are ready to paste this into your application and submit.

If you are unable to apply online, have a query or require an alternative application method, please email human.resources@wealden.gov.uk or call 01892 602424. Make sure you know the post number and include it in your email or provide it when asked during your telephone call.

Job Description