Tenancy Sustainment Officer

Job Information

Salary: £29,229 - £31,594 plus car allowance

Contract Type: Permanent / Full Time

Hours: 37

Location: Hailsham, East Sussex


An excellent opportunity has arisen for a Tenancy Sustainment Officer to deliver housing related support to tenants within the Council’s Housing Services.

What will you be doing?

You will assist new vulnerable tenants by offering support relating to health, budgeting and dependency issues, signposting to appropriate services and agencies and helping them settle into their homes by liaising with utility companies and locating household goods, for example.

You will be expected to provide support to tenants in regards to other state benefits to which they may be entitled and refer them to the relevant department or organisation.  You will  assist with access to work, education or training opportunities, whilst also ensuring that they adhere to expectations of behaviour as a tenant of Wealden District Council.

What do you need?

You will need previous experience of managing a caseload within a housing or support team as you will be expected to carry out risk assessments and support plans, and liaise with clients in their homes. Experience of multi-agency working along with some knowledge of relevant housing legislation would be advantageous.

GCSE Maths and English Grade C or equivalent are essential, as well as good interpersonal skills, and the ability to communicate effectively verbally and in writing.  Organisational and time management capabilities will be required in relation to record keeping and report writing.

You should be able to display a sensitive and empathetic approach, good team working skills and the ability to work calmly under pressure to provide a high quality customer focused service.

This post provides an essential car allowance so applicants must have their own transport and a full current driving licence or be mobile and able to travel around the District.

This post is available as a job share if you are looking for part time hours.

What do we offer?

  • Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health & wellbeing scheme.
  • A friendly, supportive team and a range of opportunities for continuing professional Development.
  • Ability to work from home as well as from our newly refurbished offices in Hailsham.
  • Working for a great, forward thinking Local Authority.
  • Free parking

To apply

Please click on the Apply Online Now button below.  If you are unable to apply online, or have a query, please email: human.resources@wealden.gov.uk, ensuring you quote the relevant post number.

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

We are committed to maintaining a diverse workforce and an inclusive work environment.  We value the differences that people bring from all backgrounds and communities and all applications will be treated on merit.          

To apply please visit our website www.wealden.gov.uk/jobs. If you are unable to apply online, please ring 01892 602424, or email: human.resources@wealden.gov.uk

Please ensure you quote the relevant post number.

Job Description
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Closing Date: 27/11/2023

Interview Date:

Post Number: E1026