The following data contains information on some of the performance indicators. We have measured our Housing Services performance for the financial years 2014 – 2016. Where appropriate they also show the targets for the year.
Percentage of rent collected
2015/2016 = 99.48%. The target was 99.1%.
2014/2015 = 98.73%.
Percentage of repairs completed on time
2015/2016 = 92.25%. The target was 92%.
2014/2015 = 91.75%. The target was 98%.
Affordable homes delivered
2015/2016 = 179. The target was 100.
2014/2015 = 193. The target was 100.
Percentage of residents satisfied with Council Housing Repairs
2015/2016 = 93.6%. The target was 92%.
2014/2015 = 93.5%. The target was 98%.
Number of households helped to rent privately
2015/2016 = 48.
2014/2015 = 79.
Number of cases where homelessness is prevented or relieved
2015/2016 = 928. The target was 600.
2014/2015 = 953. The target was 500.
Number of households owed a homeless housing duty
2015/2016 = 106.
2014/2015 = 147.
Compliments
2015/2016 = 28.
2014/2015 = 41.
Complaints
2015/2016 = 21.
2014/2015 = 15.
Average time taken to relet Council dwellings
2015/2016 = 22.6 days. The target was 28 days.
2104/2015 = 23.7 days.