Housing Performance Indicators

The following data contains information on some of the performance indicators. We have measured our Housing Services performance for the financial years 2014 – 2016. Where appropriate they also show the targets for the year.

Percentage of rent collected

2015/2016 = 99.48%.  The target was 99.1%.

2014/2015 = 98.73%.

Percentage of repairs completed on time

2015/2016 = 92.25%.  The target was 92%.

2014/2015 = 91.75%.  The target was 98%.

 

Affordable homes delivered

2015/2016 = 179. The target was 100.

2014/2015 = 193. The target was 100.

Percentage of residents satisfied with Council Housing Repairs

2015/2016 = 93.6%. The target was 92%.
2014/2015 = 93.5%. The target was 98%.

Number of households helped to rent privately

2015/2016 = 48.

2014/2015 = 79.

Number of cases where homelessness is prevented or relieved

2015/2016 = 928. The target was 600.

2014/2015 = 953. The target was 500.

Number of households owed a homeless housing duty

2015/2016 = 106.

2014/2015 = 147.

Compliments

2015/2016 = 28.

2014/2015 = 41.

Complaints

2015/2016 = 21.

2014/2015 = 15.

Average time taken to relet Council dwellings

2015/2016 = 22.6 days. The target was 28 days.

2104/2015 = 23.7 days.