Outstanding Housing Benefit Overpayments
If you are contacted by SMS text, voicemail or email, please be aware that we are trialling these new methods of engaging with our customers.
An example of a text you may receive is shown above.
As always we would encourage you to be vigilant with any communication you receive, and if you are concerned in any way that something you receive from Wealden District Council is legitimate then please contact us, as below:
Housing Benefits Overpayment Team: 01323 443188 or email overpayments@wealden.gov.uk.
If any of your communication does not match these details above, please consider them as suspicious for security purposes.
Housing Benefit and Council Tax Portal
The Revenues and Benefits Service now has a portal where you can access your Housing benefit and Council tax information online, such as awards, bills, any discounts or exemptions that have been applied to your account. You can check to see if the details we have are correct, and this saves sending you paper letters and bills. All you have to do is register or sign in.
January 2026