Your benefit letter explained

Once we have assessed your benefits claim, we will send you a letter explaining your new benefit award. It will include:

  • your award start date
  • the amount of benefit awarded
  • how it will be paid
  • how often it will be paid
  • a breakdown of how we worked out your entitlement
  • received an overpayment.

To understand your benefit letter in more detail, please view or download your benefit letter explained .

Your letter also advises you what to do if you think we have made a mistake in calculating your award. If you think we have calculated your benefit incorrectly, you have the following options:

  • ask for a statement of reasons – please put this in writing and make it as specific as possible
  • ask us to look at our decision again – please put this in writing within a month of the date on your award letter
  • ask that the decision be looked at by the appeals service (which is independent of the council) – please write to us to say why you think our decision is wrong within a month of the date on your award letter
  • telephone us for an explanation

If your situation changes, you must tell us immediately as your benefit may be affected. The type of changes we need to know about are:

  • any increases in you or your partner’s income/savings
  • if anyone joins or leaves your household
  • any rent changes

Report a change in your circumstances