- 2023-24 Customer Insights Report
- 2023-24 Customer Insights Appendix A New Procedure
- 2023-24 Customer Insights Appendix B Highlighted Revisions
- 2023-24 Customer Insights Appendix C LGSCO
- 2023-24 Customer Insights Appendix D HOS Self-Assessment
- 2023-24 Customer Insights Appendix E Figures
- 2023-24 Customer Insights Appendix F Framework Structure
Report Annual Complaints Cabinet 03 Sep 25.pdf
Appendix A – 2024-25 HOS Self Assessment FINAL.pdf
Appendix B – 2024-25 LGSCO Self Assessment.pdf
Appendix C – LGSCO Annual Letter.pdf
Appendix C – LGSCO Annual Letter.pdf
Appendix D – Revised Complaints Procedure.pdf
Appendix E – Performance Metrics.pdf
Appendix F – Remedies Policy.pdf
Appendix G – Complaints Improvement Plan.pdf
Appendix H – Cabinet Draft Response.pdf