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- 2023-24 Customer Insights Report
- 2023-24 Customer Insights Appendix A New Procedure
- 2023-24 Customer Insights Appendix B Highlighted Revisions
- 2023-24 Customer Insights Appendix C LGSCO
- 2023-24 Customer Insights Appendix D HOS Self-Assessment
- 2023-24 Customer Insights Appendix E Figures
- 2023-24 Customer Insights Appendix F Framework Structure
2025-26 – Complaints Performance Service Improvement Report
Appendix A – 2025-26 Council Wide Performance
Appendix B – 2025-26 Housing Performance
Appendix C – 2025-26 LGSCO Annual Review Letter
Appendix D – 2025-26 HOS Self Assessment Form
Appendix E – Complaint Policy Compliance Review Recommendations
Appendix F – Revised Complaints Policy
Appendix G – Complaints Improvement Plan for 2026-27