Managed Contact Policy

This policy identifies situations where a complainant, either individually or as part of a group, or a group of complainants, might be considered to be ‘unreasonably persistent or vexatious’ are dealt with fairly and proportionately.

It sets out clearly for staff and complainants what is expected of them, what they can do, who can authorise actions and how to respond to these situations. It will help us to assess and monitor how we deal with and respond to unreasonable and unreasonably persistent complainants.