All responses to complaints at all stages will be sent in writing to your address (home or email) unless specifically requested otherwise. We will maintain the confidentiality of all our customers information, and not disclose it outside of the Council without your prior permission, unless legally obliged to do so.
Further details about how we treat your information can be found on these pages:
Where your complaint involves personnel issues against Council staff, such as disciplinary and grievance issues, the Council will investigate this separately (outside of the complaints process). Employee files are considered private records between the Council and our employees and details are not disclosable under the data Protection Act.