Wealden District Council
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Community support

Guidance for the clinically extremely vulnerable

The government will continue to assess the situation and the risks posed by COVID-19 and, based on clinical advice, will respond accordingly to keep the most vulnerable safe. View the current guidance:

Wealden Community Hub

Our Community Hub has been set up for those who need support to isolate. These are people who are unable to receive essential supplies by online deliveries or through family, friends and neighbours.

They might need help because:

  • they are isolating with symptoms of, or have been confirmed as having, Covid-19
  • they have been told to isolate as a result of test and trace
  • they have been abroad and are required to quarantine for a period of time
  • they are due to undergo an operation and need to isolate prior to the procedure
  • they are anxious about returning to day to day activities

If you are, or know someone who needs food, medical supplies or other support please register using our online form and we will put you in contact with groups in the community and voluntary sector who can help. If you need urgent assistance outside of normal office hours please call 01323 443322.

Trained staff will listen to your needs and put you in touch with the group or person best placed to help locally. They can help you with things like:

  • supporting you with options to help you get food and essentials
  • organising a volunteer to help you with shopping for food or essentials, or collecting your prescriptions
  • putting you in touch with a local organisation or group who can help you cope with the impact of coronavirus
  • referring you to local befriending services if you are lonely or isolated and would like someone to talk to

Wealden’s communities are strong and resilient and we are here to help you access the support you require. 

I am, or I know someone who I think is vulnerable and needs help that is not available to be provided by family, friends, neighbours or carers – what do I do?

If they need help immediately with a health concern call 111 or 999 in an emergency.

Extra support and information 

For information on who to contact if you need extra support and other useful information, visit the East Sussex County Council website.


There have been isolated reports of unsolicited callers saying they are from Wealden District Council offering to do your shopping. If you are in any doubt about who is calling you please hang up and ring us on 01323 443322 to check.

The Sussex Police website has useful advice information on personal fraud and how to prevent and report it.

Visit Action Fraud to find out more about how to prevent and report cyber crime. 

The best place to go for help is locally. You can contact your local Town or Parish Council, who may be aware of many local community and voluntary groups who can provide support. Many of Wealden’s Town and Parish Councils are creating local key contacts, resources and information to help their local communities during the coronavirus outbreak.

How do I register my interest in volunteering to help out in my community?

We have seen a lot of communities volunteering to offer to help their neighbours and support each other.

If you are interested in volunteering to help out in your community, then please visit the 3VA website and someone will be in contact with you to match you up with a local organisation.

I am unable to volunteer, how else can I help?

The simplest thing everyone can do right now is look out for their neighbours and offer help with shopping and other errands if people cannot get out of the house. For more ways to get involved including donating items to a food or hygiene bank, signposting people to local support groups or donating money to national or local charities please visit the 3VA website .