Community support

From 1 August the government is advising that people who are clinically extremely vulnerable do not need to shield at the moment. However, the Wealden Community Hub can still help. See below for further details.

View the full guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19.

I am, or I know someone who I think is vulnerable and needs help that is not available to be provided by family, friends, neighbours or carers – what do I do?

If they need help immediately with a health concern call 111 or 999 in an emergency.

Wealden Community Hub

Wealden District Council has set up a Community Hub for vulnerable people who need support to allow them to stay at home. These are people who are unable to receive essential supplies by online deliveries or through family, friends and neighbours.

They might need help because:

  • they are isolating with symptoms of, or have been confirmed as having, Covid-19
  • they have been told to isolate as a result of test and trace
  • they have been abroad and are required to quarantine for a period of time
  • they are due to undergo an operation and need to isolate prior to the procedure
  • they are anxious about returning to shopping following the relaxation of shielding

If you are, or know someone who needs food, medical supplies or other support please register using our online form or call 01323 443322 and we will put you in contact with groups in the community and voluntary sector who can help. 

The trained staff in the hubs will listen to your needs and put you in touch with the group or person best placed to help locally. They can help you with things like:

  • supporting you with options to help you get food and essentials
  • organising a volunteer to help you with shopping for food or essentials, or collecting your prescriptions
  • putting you in touch with a local organisation or group who can help you cope with the impact of coronavirus
  • referring you to local befriending services if you are lonely or isolated and would like someone to talk to

We may also be able to provide priority online shopping delivery slots for those who are able to order online, which will cover the period of any required isolation.

Wealden’s communities are strong and resilient and we are here to help you access the support you require. Download the Community Hub Leaflet). The leaflet is also available in 32 other languages.

Extra support and information 

For information on who to contact if you need extra support and other useful information, please download our leaflet:

Community Hub – extra support

Also available in large print:

Community hub – extra support (large print size 20)

An Isolation Pack for the over 70s has been produced by the Sussex Health and Care Partnership This contains a home environment checklist; useful contact details; tips for diabetics; and tips and hints about eating well.

Be fraud aware

There have been isolated reports of unsolicited callers saying they are from Wealden District Council offering to do your shopping. If you are in any doubt about who is calling you please hang up and ring us on 01323 443322 to check.

Who else can I go for to help?

The best place to go for help is locally. You can contact your local Town or Parish Council, who may be aware of many local community and voluntary groups who can provide support.  Many of Wealden’s Town and Parish Councils are creating local key contacts, resources and information to help their local communities during the coronavirus outbreak.


How do I register my interest in volunteering to help out in my community?

We have seen a lot of communities volunteering to offer to help their neighbours and support each other.

If you are interested in volunteering to help out in your community, then please complete a volunteering form via the 3VA website and someone will be in contact with you to match you up with a local organisation.

I am unable to volunteer, how else can I help?

The simplest thing everyone can do right now is look out for their neighbours and offer help with shopping and other errands if people cannot get out of the house. For more ways to get involved including donating items to a food or hygiene bank, signposting people to local support groups or donating money to national or local charities please visit the 3VA website .

Places of worship

The Government has published guidance for the safe use of places of worship during the pandemic