If you have received a Housing Benefit decision and you do not know why, or what the decision is, you should contact us as soon as possible. We will explain the decision to you so that you understand what has happened and why.
View helpful information explaining our letters.
Our decision letters show you what information we have used to work out your award. You should read the letter carefully to check the details we have used are correct.
If you have received a decision from us and you think it is wrong, you should write to us within one month of the decision to tell us so.
You can ask us to look at the decision again, or appeal against the decision.
In either case you should tell us:
- Which decision you disagree with
- Why you think the decision is wrong
- If there was something we were not aware of when the decision was made
We can look at the decision again and ‘revise’ the decision if we receive a written request from you within one month from the decision notice.
If you want to appeal a decision, the written request telling us that you want to appeal will need to be signed by you, as well as being received within a month of our decision.
- We will review the decision and any additional information you have given us with your request.
- If we agree that the decision is wrong, we will correct the decision and send you a new decision letter.
- If we review the decision and feel it is correct, we will write to you telling you that the decision has not been changed and why we think the decision is correct.
- If you receive our letter and still think the decision was wrong, then you can appeal our decision. To do this, you will need to write to us telling us that you are appealing the decision.
- Your appeal letter should be signed by you and be received within a month of the letter telling you that we haven’t been able to change our decision.
- We may still be able to look at the decision again and/or submit your appeal.
- If you have not written to us within a month you will need to tell us why you have not. You will need to tell us about any special circumstances that meant you could not ask us to review the decision sooner.
- The maximum amount of time we can consider is up to 13 months.
- If we feel that the circumstances you tell us about would have meant you were unable to ask us to review the decision within a month, then we will review the decision.
- If we feel that you could have asked us to review the decision within the month, then we will not grant an extension to the time limit.
- The Housing Benefit Regulations 2006
- The Housing Benefit and Council Tax Benefit (Decisions and Appeals) Regulations 2001
- Discretionary Housing Payment
- Shelter – Housing benefit revisions and appeals
- Turn2us – Challenging a housing benefit decision
- Citizens Advice – Challenging a Housing Benefit decision