This section is information on your rent and service charges.
The rent you pay for your home is calculated using a national guidelines which is used by all local authorities.
To work out how much rent you will pay a range of information is used including:
· value of the property
· local economic indicators
· number of bedrooms
The Regulator of Social Housing has published its annual rent limit guidance which confirms that the current Policy Statement on Rents for Social Housing applies to 2025/26 increases. That means an increase of Septembers CPI + 1% = 2.7% for most rents. (NB CPI is the Consumer Price Index as published by Office of National Statistics)
How is my rent spent?
- to pay for repairs and maintenance
- to repay money borrowed to build or modernise Council homes
- to pay for managing the housing service
Ways To Pay My Council Rent & Service Charge
You are responsible for paying your rent in full and on time. Your rent is due every Monday and is payable over 48 weeks in the year.
If you pay your rent monthly by direct debit or another means you need to pay 4 weeks rent every calendar month.
A copy of the rent calendar for 2025-2026
At the beginning of April, July, October and January we will send a statement to each current tenant to show the transactions that have taken place during the previous quarter, and the balance at the end of that period.
Housing Benefits
Housing Benefit/Universal Credit can help you pay your rent. It is an income related benefit which means the money you have coming in and your savings are used to work out any award. The people who live with you are also taken into account, as is the amount of rent you pay.
To request a statement of your account contact the Housing Department using the contact information at the bottom of this page for the statement to be posted to you.
You can also check your own balance by visiting the Access Your Tenancy Information
Contact the Housing Department so we can check your account details. In certain circumstances we will refund the over payment, this is usually done by Bacs direct into your bank account. Requests for rent refunds can be made in writing to the Housing Department or by emailing using the contact information at the bottom of this page.
Some Wealden tenants pay a “service charge” within their rent. This is to pay for any other services like heating, caretaking, communal lighting, gardening, lifts, window cleaning and door entry. We review the service charges each year and you will be informed of any changes.
When a tenancy ends, there may be a Former Tenant Credit (FTC) on the account. This happens when the rent account shows a surplus balance after all charges have been applied. Common reasons include overpayment of rent, adjustments to Housing Benefit, or service charge corrections.
The council is committed to handling these credits fairly and in line with relevant legislation, including the Housing Act 1985, Limitation Act 1980, and Data Protection Act 2018 (GDPR).
How the refund process works
- Once a credit is identified on your former rent account, the council represented by the housing income support officer will contact you by letter or email.
- The communication will ask you to confirm whether you would like the credit refunded and to provide your bank account details for the transfer.
- If you want the refund, you must respond to the letter or email and supply your bank details. Please ensure the information is accurate to avoid delays.
- After your details are received, the council will process the request and issue the refund.
Please note: It can take up to two weeks for the refund to reach your account.
Important information
- Refunds are only issued after verifying your identity and confirming there are no outstanding arrears or other debts with the council.
- Your personal data will be handled securely in accordance with GDPR and council privacy policies.
Former Tenant Credits are refunded promptly once requested and verified. The process is designed to be simple, transparent, and compliant with UK legislation. If you have any questions or need assistance, please contact our Housing Income Team at rents@wealden.gov.uk and use your former 6-digit tenancy number as a reference.
The best way of preventing a build-up of debt is to contact us as soon as you are having difficulties and cannot afford to pay your rent. We will discuss the situation and agree a repayment plan.
By not paying your rent you are in breach of your tenancy agreement and are at risk of losing your home. For more information see our Rent Collection And Arrears Recovery Standard.
If you make an arrangement to clear your rent arrears and fail to keep to an agreement to pay off your arrears we will take action to recover possession of the property.
If you are a secure tenant or a flexible fixed term secure tenant you will be served with a Notice of Seeking Possession. This will advise you that the Council will commence court proceedings if you fail to make satisfactory payments or clear the account.
If you are a non-secure tenant and fail to meet your rent responsibilities you will be served with a Notice to Quit.
If your are an introductory tenant you will be serviced with a Notice of Intention to Seek Possession.
If the rent arrears are not cleared or reduced to our satisfaction we can apply to the court for a Possession Order. You should seek legal advice and attend the hearing.
If agreement is reached on paying the arrears by installments and you keep to the agreement the court may grant us a suspended Possession Order. You may be liable for the costs of the court hearing.
If you persistently fall into rent arrears and do not keep to agreements to pay the arrears we can apply to the court for a warrant to evict you. We can do this if you break the terms of a suspended Possession Order or if the court gives us an immediate Possession Order.
If you have lost your home through rent arrears you may be classed as being intentionally homeless. This could mean that you would not be re housed, you would only receive housing for a temporary period.
Former tenant arrears refer to unpaid debts left on a property after the tenant has vacated. These arrears typically include outstanding rent and service charges. They may also encompass other charges, such as court costs, if legal action has been taken. Our council must address these arrears efficiently to maintain the quality of housing services provided to current and future tenants.
Responsibilities of former tenants
Former tenants are responsible for settling any outstanding balances from their tenancy. These include:
- unpaid rent;
- service charges;
- costs for repairs or damages
that are not attributed to normal wear and tear.
All housing debts are expected and must be cleared before the tenancy ends. Former tenants should contact the Housing Income Team to agree on an affordable payment plan.
- Failure to cover these debts can lead to:
- court action;
- negatively impact the credit status;
- hinder the ability to secure a new council or housing association property;
- referral to debt collection agencies.
According to our values and policies, we handle personal circumstances with confidentiality and provide appropriate support. Former tenants with arrears can request a private call or meeting to discuss debt procedures. After considering each case, we agree on a manageable repayment plan. It allows the debt to be paid over an extended period through regular instalments.
To facilitate the repayment process, we offer several payment options:
1. Direct Debit
Regular payments can be set up through direct debit arrangements after completing instruction form and sending it to us.
2. Online payment
It’s an easy and quick way to pay on wealden.gov.uk by clicking “Pay online” – “Pay your Housing Rent”.
3. Internet banking
Another convenient method of payment is a bank transfer to the Council account through your bank website or mobile app.
4. Payment via the phone
You can pay securely via our phone system by a customer service representative.
By using any of these options or a combination of them, you can effectively settle your debts. Whichever payment method you choose, have your 6-digit rent referral number with you to ensure money is credited to your account.
If you find yourself with an outstanding balance on your rent account after ending your tenancy, it is advisable to contact us promptly. Taking this step can help you avoid any further actions or complications.
If arrears are not addressed, the Council will take necessary actions to recover the debt. They may include:
- following a specific legal procedure to pursue arrears;
- categorising the debt and taking appropriate steps;
- referral to debt collection agencies;
- legal action leading to a County Court Judgment (CCJ).
- It is in the best interest of former tenants to settle these arrears to avoid such outcomes.
The Council offers support and guidance to former tenants who may be struggling. If you are facing financial hardship, please get in touch with our Housing Income Team to discuss possible arrangements.
Telephone: 01323 443322
Email: rents@wealden.gov.uk
Address: Wealden District Council, Vicarage Lane, Hailsham, BN27 2AX
Our dedicated professionals are here to help you navigate your financial obligations and find feasible solutions.
For independent financial advice, former tenants may also consider contacting:
Citizens Advice Wealden: 0808 2787811, 0800 1448848
National Debtline: 0808 8084000
Debt Advice Foundation: 0800 0434050
These organisations provide free, confidential advice to individuals facing debt issues.
By working together, we can manage rent arrears efficiently and continue to provide high-quality housing services for all residents.
Useful links
Rent Arrears. What Next If You Can’t Pay? StepChange
How to deal with rent arrears – Shelter England
Help with rent – arrears, increases and if you’re struggling to pay | MoneyHelper