The Regulator for Social Housing is a stand alone non departmental public body of government. Their role is to promote a viable, efficient and well-governed social housing sector able to deliver more and better social homes.
As part of their role they have developed a set of standards which all registered housing providers like ourselves must comply with.
Their standards fall under two headings economic and consumer. Local authorities are not regulated under the economic standards.
From 1st April 2024 the following consumer standards apply:
- Neighbourhood and Community Standard
- Safety and Quality Standard
- Tenancy Standard
- Transparency, Influence and Accountability Standard
Here you can find detailed information on the standards.
Our Housing Management Team ensures compliance with the standards. In accordance with the new requirements our Healthy & Safety Lead is our Property Services Manager.
Tenant Satisfaction Measures
On the 1st April 2024 the Regulator for Social Housing introduced a set of measures which social landlords must collate and report back to the Regulator on. These include the 12 perception measures and 10 data measures.
Annual Report To Tenants and Leaseholders
The Social Housing Regulator requires all social housing providers to produce an annual report for its tenants.
Housing Annual Report 2021-22 For tenants and leaseholders
We provide this document in other formats including a Housing Annual Report 2021-22 Fully accessible version
What are local service offers?
In addition to the national standards we are required to work with tenants to produce agreed local service offers. These sit below the national standards and are tailored to the needs of the local area. The phrase ‘local’ is left to each provider to determine in partnership with its tenants.
How have local service offers been developed?
- We worked with tenants and leaseholders. Since then they have been updated annually with tenants and leaseholders.
- The Local Offers are monitored and reviewed and reported back at the end of each financial year via Threshold/our annual report for tenants and leaseholders.
View the latest Local Offers Output 2023-2024
Housing Management Team Structure
Below is information on how the Housing Service is structured and who is responsible for what areas in Housing. Ensuring compliance with the new Housing Regulation sits across the teams (with the exception of the Development Team).
If you need our help with anything, please email us at housing@wealden.gov.uk and the most appropriate person will get back to you.