Annual Report To Tenants and Leaseholders

Service Commitments

Our Service Commitments – Local Offers

Performance 

Within the service we collect a large range of statistical information known as performance data. This allows us to measure how well we are doing in delivering different elements of the service and allows us to compare this over a quarterly or on an annual basis. We also compare our performance against other social landlords, this is known as benchmarking. This information is used to highlight any areas of concern or indeed areas where we are doing particularly well, For areas of concern officers will take responsibility for exploring what can be done to improve things, this could include research, talking to other high-performing landlords, setting up project groups or other measures.  View further information on how we are doing.