In this section you can find information on the following:
Wealden’s Five Star Customer Service
Wealden’s five star customer service standards.
Housing Service Standards
Our housing service standards are the commitments and service targets which tenants, leaseholders or housing applicants can expect from us.
Our standards are set out under the four Consumer Standards themes:
- Safety and quality – ensuring safety and quality within our properties and in communal areas. As well as providing good quality services.
- Neighbourhood and community – Our role in working with other agencies is to contribute to the well-being and safety of the neighbourhoods that you live in, including tacking ASB and supporting victims of domestic abuse and hate crimes.
- Tenancy – How we will allocate properties ensuring best use of our properties. How we provide opportunities for residents to move including through mutual exchange. As well as how we will support tenants for example to sustain their tenancy, have adaption works as well as tackling tenancy fraud.
- Transparency, influence and accountability – Making information accessible. Ensuring residents can hold us to account including though our complaints process. Being accountable for our services and ensuring residents have greater influence in how services are developed and delivered.
Annual Housing Factsheet
Providing information on house prices, unemployment, crime, housing benefits and a range of other topics which impact on the provision of housing and quality of life in Wealden.
East Sussex Local Investment Plan
The Local Investment Plan sets out priorities in East Sussex, including affordable housing, private sector renewal and infrastructure issues to enable more strategic planning across the area.
See our housing newsletters for news on a whole range of housing subjects.
Housing Planning Protocol
The following protocol has been agreed to assist in the delivery of rural affordable housing in the Wealden District.
Home Energy Conservation Act Report 2017
A further report under the Home Energy Conservation Act 1995 setting out the energy conservation measures that the authority considers practical, cost effective and likely to result in significant improvement in the energy efficiency of residential accommodation in its area. Local Authorities are required to report at two yearly intervals on progress on implementing measures contained in the above report.